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Helpline operating hours

 Mondays to Fridays: 8 am to 5 pm for all enquiries
Saturdays, Sundays and Public Holidays : Closed
 
   

24 hour toll-free automated helpline

Integrated phone services are 24-hour toll-free automated answering services. Simply dial the number listed in our Integrated Phone Services for the services that you require and follow the instructions for self-help.

There are step-by-step instructions to guide you.

For Overseas Callers
When dialling numbers beginning with "1800", please replace "1800" with our country code "65", followed by "6" and the number you wish to call.
E.g. instead of 1800 XXX XXXX, dial 65 6XXX  XXXX.


Helplines

If you need to speak to a Tax Officer, please call the relevant helpline numbers: 

   

 Individual Income Tax & Property Tax

 

Helplines

Fax

Salaried Employee

1800 356 8300 ^

Alternatively, use our SMS "Return My Call" service, by sending an SMS "Call <followed by your name>" (Example "Call John Tan") to 9107 6902. Our officers will contact you by the next working day.

Singaporeans / Singapore Permanent Citizens:
(+65) 6351 3636
Foreigners: (+65) 6351 2707

Self-Employed/Partnership

(+65) 6351 4358

Tax Clearance

(+65) 6351 2707

Property Tax

 
 ^Our peak hours are from 10am to 2.30pm and we receive more calls on Monday & the day after public holidays.

 


Productivity and Innovation Credit
 
 

Helplines

Fax

Companies

1800 356 8622
Alternatively, use our SMS “Return My Call” service (applicable for Singapore mobile numbers), by sending an SMS “PIC-CT <followed by your name>" (Example "PIC-CT John Tan") to 9107 6902. Our officers will contact you by the next working day.

(+65) 6351 4360  

Self-employed/ partnership

(+65) 6351 3534
Alternatively, use our SMS “Return My Call” service (applicable for Singapore mobile numbers), by sending an SMS “PIC-SE <followed by your name>" (Example "PIC-SE John Tan") to 9107 6902. Our officers will contact you by the next working day.

(+65) 6351 4358

 

 Company Tax

 

Helplines

Fax

Estimated Chargeable Income (ECI) /
Filing of Form C or Form C‐S /
 e‐Filing of Form C‐S  

1800 356 8622

Alternatively, use our SMS “Return My Call” service (applicable for Singapore mobile numbers), by sending an SMS to 9107 6902 as follows:

  • For enquiries on ECI/ Form C/ Form C-S, SMS “CT <followed by your name>" (Example “CT John Tan”)
  • For payment matters, SMS “CT-PMT <followed by your name>" (Example “CT-PMT John Tan”)
  • For enquiries on withholding tax, SMS “CT-WHT <followed by your name>" (Example “CT-WHT John Tan”)
Our officers will contact you by the next working day.
(+65) 6351 4360  

 Payment Matters

 Withholding tax on non-resident companies

 

 GST

 

Helplines

Fax

Goods & Services Tax

1800 356 8633

(+65) 6351 3553

  Appraiser's Licence & House Numbers
 
 

Helplines

Fax

Appraiser's Licence

(+65) 6351 2465

(+65) 6351 2455

House Numbers

(+65) 6351 2464/ 2442

(+65) 6351 2455


 Other taxes
 
 

Helplines

 Fax

Stamp Duties

(+65) 6351 3697^
(+65) 6351 3698^

(+65) 6351 3694

Clubs & Associations Income Tax

(+65) 6351 3882

(+65) 6351 3636

Estate Duty

(+65) 6351 3169

(+65) 6351 4358

Private Lotteries Duty, Betting and Sweepstake Duties

(+65) 6351 3341

(+65) 6351 3636

Trust Income Tax

(+65) 6351 3360

(+65) 6351 3636

 ^Alternatively, please use our SMS “Return My Call” service, by sending an SMS “SD <followed by your name>” (Example “SD John Tan”) to 9107 6902. Our officers will contact you by the next working day.


 

Employer-related matters/ e-Services

 

Helplines

Fax

Employees' remuneration (e.g. Form IR8A)

1800 356 8300

(+65) 6351 3636

e-Submission of Employment Income / Donations / Commission
(Technical enquiries)

1800 356 8015
(+65) 6351 3302

Withholding tax on foreign directors

1800 356 8300

(+65) 6351 2707

Withholding tax on foreign professionals

1800 356 8300

(+65) 6351 2707

Withholding tax on foreign firms

1800 356 8300

(+65) 6351 4358

Tax clearance for foreign employees

1800 356 8300

(+65) 6351 2707

Enforcement of Section 45 Withholding Tax (Filing of Withholding Tax Forms/Confirmation of Payment)

(+65) 6356 7012

 

 myTax Portal (Log-in enquiries) 
& EASY

1800 356 8015
(+65) 6351 4427  

 

 Late payment/ Non-Filing/ Tax Evasion

   

Helplines

Fax

Late/Non-Payment Penalties

Payment Compliance Helpline for Individual Income Tax, Goods and Services Tax, Corporate Income Tax, Tax Clearance/Employer Deduction Schedule/ Employer Clearance, and Property Tax

(+65) 6356 7012  
 

Enforcement Helpline for Estate Duty/ Trust, Clubs & Associations Income Tax

(+65) 6351 3850
(+65) 6351 2820
(+65) 6351 2827

+65) 6351 4364

Non-Filing Penalties

Filing Compliance Helpling for Letter of Composition/Summons/Warrant of Arrest

(+65) 6356 7012  

Tax Evasion

Investigation & Forensics

(+65) 6351 3258
(+65) 6351 3259

(+65) 6351 3250

 

 
 General matters

 

Helplines

Fax

Main Line

(+65) 6356 8233

(+65) 6351 2131

Career Opportunities

(+65) 6351 2043/ 2049

(+65) 6351 2131

Media & Public Relations

(+65) 6351 2076

(+65)6351 4363

Booking of facilities

(+65) 6351 2145

(+65) 6351 2131

 

 Quality Service Manager (QSM)

 

Helplines

Fax

Quality Service Manager

1800 356 8225

(+65) 6351 4427

  
In line with our efforts to continuously improve our helpline services, conversations over the helpline will be recorded for our quality monitoring and coaching purposes.

 
Last Updated on 2 September 2014


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