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e-Services

FAQs on e-Services Authorisation System (EASY)

 

A. e-Services Authorisation System (EASY) and System Requirements

B. e-Services Access Code 

C. SingPass and IRAS PIN 

D. Authorise Staff/Third Party and for government e-Services 

E. View/Edit Authorised Staff/Third Party and records for government e-Services

F. View Change History

G. EASY-SMS Alert Service

H. Staff Administrative ID (SAID) or Staff ID (SID) - For tax agents 


 

A. e-Services Authorisation System (EASY) and System Requirements 

 

A1. What is EASY? 

A2. How do I access EASY? 

A3. What are the operating hours for EASY? 

A4. What is the minimum hardware requirement? 

A5. What is the minimum software requirement? 

A6. Can I use a Macintosh computer? 

A7. How do I check the version of my browser? 

A8. How do I enable the browser to accept cookies? 

A9. What should I do if I see this error message upon login? "Your browser is not Java enabled. In order to proceed, please click here for further instructions."  

A10. What is the requirement for executing Java and Javascript? 

A11. What I need to do if I hit a full page error or I am unable to login? 

A12. What should I do if I am still experiencing page errors after completing the steps in Q11?

A13. How do I change the system setting for Windows Vista to get a better appearance of the EASY website? 

A14. Can I click the browser's back button to go back to the previous page when accessing EASY? 

A15. Besides ensuring that my PC satisfies the technical requirements, what should I do before accessing EASY?

A16. What should I do if I click "Save", but do not see an Acknowledgment Page?

A17. What should i do if i get a "Server down" or "Page cannot be displayed" message?

A18. Why am I encountering the error message, "You have already logged in. Simultaneous sessions are not allowed"?

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B. e-Services Access Code

B1. What is an e-Services Access Code? 

B2. Who are eligible for the Access Code? 

B3. How do I request for a new Access Code? 

B4. Can I change the Access Code? 

B5. What happens if the Access Code is revoked or I have forgotten the Access Code? 

B6. How many Access Codes can an organisation have? 

B7. Which Access Code should I use to authorise my staff/third party for my tax matters, if I am a GST-registered Sole-Proprietor? 

B8. Which Access Code should I use to authorise my staff/third party for my group/division GST matters, if my organisation is registered under GST group/division? 

B9. What happens if my organisation ceases operation? 

B10. If my Sole-Proprietorship/Partnership business has been converted to a company or vice versa, can I still use the same Access Code issued to me? 

B11. What happens if the administrator of the Access Code leaves the organisation? 

B12. Which address will the Access Code be sent to? 

B13. I tried logging in EASY many times but was unsuccessful. Is my Access Code still valid? 

B14. Why do I see error codes when i try to log in to EASY?

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C. SingPass and IRAS PIN 

C1. What is SingPass?

C2. How can I get a SingPass if I was not issued with one or have forgotten it?

C3. What is IRAS PIN?

C4. How can I obtain an IRAS PIN if I was not issued with one or have forgotten it? 

C5. What should I do if my IRAS PIN has been revoked or I have forgotten my PIN?

C6. Can I change my IRAS PIN?

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D. Authorise Staff/ Third Party for government e-Services 

 

D1. What are the e-Services that I can authorise staff/third party to act for my organisation?

D2. Who can I authorise to access government e-Services?

D3. How does an organisation authorise its staff to access government e-Services on its behalf?

D4. How does an organisation authorise third party to access government e-Services on its behalf?

D5. How does a third party authorise its staff to access government e-Services on client’s behalf?

D6. How many staff can I authorise for my organisation?

D7. What happens to the authorisation, when a company goes into liquidation or a GST registered individual goes into bankruptcy?

D8. What do I need to do if I encounter the message "You have not been authorised to act on the clients behalf. Please clarify with your client." when i try to login for my client? 

 

D9. What are the roles I can authorise my staff or myself? 

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E. View/Edit Authorised Staff/ Third Party records for government e-services

 

E1. How do I view/edit/delete authorised records?

E2. What happens if an authorised staff resigns or I wish to remove his access rights?

E3. What happens if I do not want the third party to act on my behalf anymore? 

E4. If I make changes to the third party authorisation records for Corporate Tax, GST and/or Tax Clearance matters, does the third party also need to make corresponding updates to its authorised staff acting for clients?

E5. What happens if my authorisation records have expired?

 

 

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F. View Change History 

F1. What do I see when I click on 'View Change History' at the EASY Main Menu?

 

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G. EASY-SMS Alert Service 

G1. What is EASY-SMS alert service?

G2. How do I subscribe to EASY-SMS alert service?

G3. Is the service chargeable?

G4. Which are the mobile service providers that support this service?

G5. Can I receive SMS alerts if I am overseas?

G6. Is it compulsory to subscribe to this service?

G7. Can I change my handphone number after I have subscribed to the service?

G8. How do I cancel my EASY-SMS alert subscription?

G9. Can I reply to the SMS alert?

G10. What should I do if I receive SMS alerts on changes to authorised records that have been made without proper approval?

 

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H. Staff Administrative ID (SAID) or Staff ID (SID) - For tax agents

H1. What is SAID/SID? 

H2. Who can apply for the SAID/SID? 

H3. How do i apply for the SAID/SID? 

H4. How many SAID(s) and SID(s) can a Tax Agent firm request for? 

H5. How does the SAID/SID work? 

H6. Are there restrictions to the number of clients that can be tied to an SID? 

H7. What should i do if i forgot the SAID/SID password? 

H8. Does the SAID/SID have expiry dates? 

H9. Must I reset the SAID/SID passwords after a certain period? 

H10. Can I stop the use of the SAID/SID temporarily? 

H11. Can I revoke the authorisations in the SID account? 

H12. Will the SID authorisations be revoked if I suspend the SAID account? 

H13. Should the role of 'Preparer' or 'Approver' authorised in each SID be the same? 

H14. Why am I not required to enter my (Tax Agent) organisation tax reference number when I log in to EASY using SID? 

H15. Why is the Staff Name field empty for SID? 

H16. What is the purpose of having the 'Effective Date From' entry for SID? 

H17. Would I know the identity of the person who has logged into the portal since the SID is shared? 

H18. What happens if my organisation ceases operation?

H19. How do i retrieve the SAID / request for SID account, maintain SAID or SID account?

H20. How do i authorise staff to act for client (via SAID)?

H21. How do i authorise staff to act for client (via Access Code) when my organisation has a SAID account?

H22. How do i login to myTaxPortal for my client using the SID? 

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Q. What is e-Services Authorisation System (EASY)?   

A1. EASY is a self-service on-line update facility provided by the government as part of the e-Government initiative. This service enables you to have the flexibility and control over your staff who can access, update and perform e-transaction with the Government on your behalf.  You no longer need to write to the various government agencies to apply for change of authorisation access of your staff.  You can also authorise a third party to perform e-transaction on your behalf.  Similarly, appointed third parties can use this service to authorise their staff to transact on behalf of the clients.

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Q. How do i access EASY?  

A2. You can visit the IRAS website and select e-Services Authorisation System (EASY) at the right hand side.  Alternatively, EASY is accessible at https://mytax.iras.gov.sg/easy

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Q. What are the operating hours for EASY? 

 

A3. Other than the daily maintenance of  EASY from 2am to 6am from Monday to Saturday and from 2am to 8.30am on Sunday (Singapore time), you can access it anytime.

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Q. What is the minimum hardware requirement? 

 

A4. The minimum hardware requirement is: Pentium III PC and above with 256 MB RAM a 56kbps modem with connection to a local ISP.

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 Q. What is the minimum software requirement?

A5. For PC running Windows operating system:
a) Operating System Windows 2000, Windows XP, Windows Vista or Windows 7 and above
b) Browser Internet Explorer 6.0 and above or Mozilla Firefox 3.0 and above

For Apple computer running Macintosh operating system:
Macintosh computer is supported. The supported configurations on a Macintosh computer are as follows:
a) Mac OS X 10.6 with Safari Browser 4.0 and above
b) Mac OS X 10.6 with Mozilla Firefox 3.0 and above

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Q. Can I use Macintosh computer? 

 A6. Yes. Macintosh computer is supported by EASY website. The supported configuration on a Macintosh computer is: Mac OS X 10.6 with Safari Browser 4.0 and above or Mozilla Firefox 3.0 and above

 

 

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Q. How do I check the version of my browser? 

A7. For PC running Windows operating system:
1)      Click “Help” on the menu bar
2)      For Internet Explorer, click “About Internet Explorer”
3)      For Mozilla Firefox, click “About Mozilla Firefox”

         For Apple computer:
1)      For Safari, click “Safari” on the menu bar and then click “About Safari”
2)      For Mozilla Firefox, click “Firefox” on the menu bar and then click “About Mozilla Firefox”

 

 

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Q. How do I enable the browser to accept cookies?

A8.   
For Internet Explorer 6.0, 7.0, 8.0 and above on a Microsoft Windows computer:
a)    Click "Tools" on menu bar
b)   
 
Click on the "Internet Options" tab
c)    Click on the "Privacy" tab
d)    Click on the "Advanced" button
e)   
 Click on "Override" automatic cookie handling
f)    
 For first-party and third-party cookies, click on "Accept"

For Mozilla Firefox 3.0 and above on a Microsoft Windows computer:
a) Click "Tools" on menu bar
b) Click "Options..."
c) Change to the "Privacy" setting tab
d) Set "Firefox will:" to "Remember history"
e) Click "OK" 

For Safari 4.0 and above on an Apple Macintosh computer:
a) Click "Safari" on the Safari menu bar
b) Click "Preferences…"
c) Go to "Security" tab on top
d) Make sure the "Accept Cookies" is not set to "Never"
e) Close the window 

For Mozilla Firefox 3.0 and above on an Apple Macintosh computer:
a) Click "Firefox" on the Firefox menu bar
b) Click "Preferences…"
c) Select "Privacy" icon on top
d) Set "Firefox will:" to "Remember history"
e) Close the window

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Q. What should I do if I see this error message upon login"Your browser is not Java enabled. In order to proceed, please click here for further instructions." ?

 

A9.       Please follow the below steps according to your browser versions.

For Microsoft Internet Explorer 6.0, 7.0, and 8.0 and above for Windows
a) Click the 'Tools' menu on your browser.
b) Select 'Internet Options'.
c) Click the 'Security' tab.
For the Internet zone, be sure that the Security level is set to 'Medium' or below.

If you have chosen to customize your security settings for the Internetzone, be sure that the following is set:
- Under the 'Java VM' heading, 'Java permissions' is not set to'DisableJava'.
- Under the Scripting heading, 'Scripting of JavaApplets' is set to'Enable' or 'Prompt'.

Click 'OK' to close the 'Security Settings' dialog.

d) Next, click the 'Advanced' tab.
Scroll down till you see the sub heading 'JavaVM' or 'MicrosoftVM'
Check the boxes next to 'Java logging enabled' and 'Java consoleenabled'.

(Note: If you checked the box next to 'Java JIT compiler enabled' and areexperiencing freezing problems, please uncheck thatbox)

e) Click 'OK' to close the 'Internet Options' dialog.

 

For Mozilla Firefox 3.0 and above for Windows
a) Click "Tools" on menu bar
b) Click "Options..."
c) Select 'Content' tab
d) Check the boxes "Enable Java Script" and "Enable Java"
e) Click "OK"

For Apple Safari 4.0 and above for Macintosh OS X
a) Click "Safari" on the Safari menu bar
b) Click "Preferences…"
c) Go to "Security" tab
d) Make sure the "Enable Java" and "Enable Java script" are checked under "Web Content" section
e) Close the window

For Mozilla Firefox 3.0 and above for Macintosh OS X
a) Click "Firefox" on the Firefox menu bar
b) Click "Preferences…"
c) Go to "Security" tab
d) Make sure the “Enable Java” (if this option is displayed under “Security” tab) and "Enable JavaScript" are checked
e) Close the window 

Note to Windows XP Users

By default, the Windows XP operating system comes with the Internet Explorer 6 browser without the Java Virtual Machine (JVM) installed. However, if you have installed Windows XP over an existing installation of Windows that already has Internet Explorer with a JVM installed, then you would not be required to download the JVM. 

If you do not have the JVM, the first time you try to load a Java applet you should be prompted to download the JVM from Microsoft.

Please click here to get the JVM. At the website, please click on "Download Now" to begin your download. You may refer to the installation instructions available at the website.

 

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Q. What is the requirement for executing Java and JavaScript?

A10. For your browser to execute Java and JavaScript, you must use a JavaScript capable browser, such as Internet Explorer (version 6.0 and above), Mozilla Firefox (version 3.0 and above) or Apple Safari (version 4.0 and above).

Please follow the steps below to enable Java script

For Mozilla Firefox 3.0 and above in Windows
a) Click "Tools" on menu bar
b) Click "Options..."
c) Select the 'Content' tab
d) Check the box 'Enable JavaScript'
e) Click "OK"

For Safari 4.0 and above in Macintosh
a) Click "Safari" on the Safari menu bar
b) Click "Preferences…"
c) Go to "Security" tab
d) Make sure the "Enable Java script" is checked under "Web Content" section
e) Close the window

 For Mozilla Firefox 3.0 and above in Macintosh
a) Click "Firefox" on the Firefox menu bar
b) Click "Preferences…"
c) Go to "Security" tab
d) Make sure the “Enable JavaScript" is checked
e) Close the window

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Q. What I need to do if I hit a full page error or I am unable to login? 

A11. Clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on how to clear ‘cache’ (temporary internet files), please follow the below steps accordingly to your browser versions.

For Internet Explorer 6.0 browser in Windows
Step 1: Go to the "General" tab in Internet Options
Step 2: Click on "Delete Files..." under "Temporary Internet Files".
Step 3: Click "OK" for the "Delete Files" dialog box.
Step 4: Click "OK" again to exit the InternetOptions.

 

For Internet Explorer 7.0, 8.0 and above browser in Windows
Step 1: Go to "Tools" menu.
Step 2: Click on "Internet Options".
Step 3: Go to "General Tab".
Step 4: Click "Delete" button under Browsing History section.
Step 5: For Internet Explorer 7.x, click "Delete all …" button and then click the 'Yes' button on the new pop-up window
For Internet Explorer 8.x, check all boxes next to the available options and click "Delete" button
Step 6: Click 'OK' to exit the Internet Options dialog

 

For Mozilla Firefox 3.0 and above browser in Windows
Step 1: Click "Tools" on menu bar
Step 2: Click "Options..."
Step 3: Go to "Privacy" tab
Step 4: Click “Clear your recent history” or "Clear all current history"
Step 5: In the new pop up window, choose "Time range to clear" from dropdown list to "Everything"
Step 6: Check all boxes of Details
Step 7: Click 'Clear Now'
Step 8: Click 'OK' to exit the Options dialog

For Safari 4.0 and above browser in Macintosh OS
Step 1: Click "Safari" on the menu bar
Step 2:
 Click "Empty Cache…”
Step 3: Click "Empty" button on the dialog box

For Mozilla Firefox 3.0 and above browser in Macintosh OS
Step 1: Click "Tools" on menu bar
Step 2:
 Click "Clear Recent History…"
Step 3: In the “Clear Recent History” window, choose “Time range to clear:” from dropdown list to “Everything”
Step 4: Check all boxes of Details
Step 5: Click "Clear Now"

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Q. What should I do if I am still experiencing page errors after completing the steps in Q11?

A12.Please email us at tpsmu@iras.gov.sg with the following details:

a) Date and time when you encountered problems;
b) The operating system you are using (e.g. Windows XP, Macintosh OS X Safari, etc.)
c) The browser type and version number (e.g. Internet Explorer 6, Apple Safari 4.0,etc. Please refer to Q7)
d) The name of the Internet Service Provider (ISP) (e.g. Starhub, Singtel,etc)
e) The error messages you encountered or the screenshot of the errors encountered (if available)

Alternatively, you may call us at 1800-3568015 for assistance. Our operating hours are from Monday to Friday 8am to 5pm.

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Q. How do I change the system setting for Windows Vista to get better resolution for the EASY website ?

A13.   Please follow the steps below if your operating system is Windows Vista

a)     Click the 'Start' at the bottom of your screen
b)     Go to 'Control Panel'.
c)     Click 'System and Maintenance'
d)     Click 'System'
e)     Click 'Advanced System Settings' on the left side pane, under Tasks
f)      Change to 'Advanced' tab
g)     Check 'Settings' under Performance
h)     Select 'Adjust for best performance' under tab Visual Effects
i)      Click 'Ok'
j)      Click 'Ok' to exit the System Properties dialog

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Q. Can I click the browser's back button to go back to the previous page when accessing EASY?

A14. Please do not to use your browser's back button in the midst of your authorisation. There are buttons at the bottom of every screen to enable you to go to the respective/previous screens.

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Q. Besides ensuring that my PC satisfies the technical requirements, what should I do before accessing EASY?

A15. It is recommended that you close off all other software applications during your usage of EASY.

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Q. What should I do if I click "Save", but do not see an Acknowledgment Page?

A16. If your modification of authorisation records (authorise, edit or delete) was successfully submitted, you will see an Acknowledgement Page on the screen after you click "Save". However, if the Acknowledgement page is not shown, please click on View Change History' under 'EASY Main Menu' at EASY. All authorisation records modified will be displayed.

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Q. What should i do if i get a 'Server down' or 'Page cannot be displayed' message?

A17. Our system is experiencing some technical problems at this juncture and some taxpayers may experience technical problems when they try to access EASY. Please try the following steps:

1) Please switch off your PC and wait for about 10 to 20 minutes.

2) Open a new browser and log in to EASY.

3) Try to perform your update of authorisation records once again.

4) If you hit the same error message/experience any slowness in the system again, please do Steps 1-3 again

You may call us at 1800-356-8015, from 8am to 5pm on Monday to Friday for assistance. Please take note of the error messages you encountered and the date and time of occurrence. Please also furnish your full name, tax reference number, contact number during office hours and description of technical problem you encountered.

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Q. Why am I encountering the error message, "You have already logged in. Simultaneous sessions are not allowed"?

A18. You will encounter the above message under two scenarios:

1) Your previous login session was not properly terminated i.e. your Internet connection may have terminated abruptly or you may have closed the browser without clicking on the "Logout" button. Please wait for 30 minutes before trying to login again.

2) There is an existing login session. Please use your existing login session.

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Q. What is an e-Services Access Code? 

B1. It is an unique 8-digit alphanumeric Access Code issued to organisations to authorise their staff or third party to access government e-Services on their behalf via EASY.

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Q. Who are eligible for Access Code?

B2. Organisations which are accessing government e-Services that uses EASY as the authorisation system. Any organisation who is not issued with the Access Code can request it from IRAS.

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Q. How do I request for a new Access Code?

B3. You can request for a new Access Code via this form "Application for e-Services Access Code". Please fax the completed form to 6351 4427.  We will process your application and mail you the Access Code within 4 working days from the date of receipt. You have to log in and change the Access Code within 60 days from the issue date of the Access Code mailer, otherwise the Access Code will lapse.

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Q. Can I change the Access Code?

B4. Yes. For new issue or re-issue of Access Code, you will be prompted to change the Access Code upon first log-in.  Thereafter,  you can change the Access Code anytime by clicking on the Change Access Code link at the Left-Hand Menu after you have logged in to EASY.

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Q. What happens if the Access Code is revoked or I have forgotten the Access Code?

B5. If your Access Code has been revoked or you have forgotten your Access Code, you would need to request for a new Access Code. Please see answer for B3 for the steps to request for a new Access Code.

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Q. How many Access Codes can an organisation have?

B6. Generally, only one Access Code is issued to each organisation under the Organisation Reference Number at any one time.  The only exception is if you are either a GST Group/Divisional registrant or a GST registered Sole Proprietor.  A separate Access Code will be issued to a GST Group/Divisional registrant or a GST registered sole proprietor under their GST Registration Number (i.e. GSTN).

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Q. Which Access Code should I use to authorise my staff/third party for my tax matters, if I am a GST-registered Sole-Proprietor?

B7. You should use the Access Code issued to you under your GST registration number (GSTN), to authorise your staff or third party for your GST matters. To authorise your staff or third party for e-Tax Clearance and other Government agencies matters, you should use the Access Code issued to you under your Unique Entity Number (UEN).

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Q. Which Access Code should I use to authorise my staff/third party for my group/division GST matters, if my organisation is registered under GST group/division?    

B8. You should use the Access Code issued to you under your GST Registration Number (GSTN), to authorise your staff or third party for your group/division GST matters.

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Q. What happens if my organisation ceases operation?

B9. You have to write in to inform IRAS immediately to de-activate the e-Services Access Code. This will terminate the access rights of the authorised staff/third party.

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Q. If my Sole-Proprietorship/Partnership business has been converted to a company or vice versa, can I still use the same Access Code issued to me?

B10. No.  A new Access Code will be issued to you as there is a change in the UEN.

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Q. What happens if the administrator of the Access Code leaves the organisation?

 

B11.  The organisation should ensure that there is proper handover of Access Code when the administrator leaves the organisation. With the handover, the new administrator should immediately change the Access Code to a new 8-character alpha-numeric password.

If the administrator did not hand over the Access Code, an authorised personnel may apply, on behalf of the organisation, for a new access code, using the application form. In the application, please select the option "the adminstrator had left the organisation". 

 

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Q. Which address will the e-Service Access Code be sent to?

 

B12. The Access Code will be sent to your business/company's registered address with ACRA.

For sole proprietorships and companies under GST group or divisional registration, the Access Code will be sent to the GST mailing address of the business.

 

 

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Q.  I tried logging in EASY many times but was unsuccessful. Is my Access Code still valid?

B13. Your Access Code will be revoked after 6 unsuccessful logins. You will need to re-apply for a new Access Code to re-activate the account.

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Q. Why do I see error codes when trying to log in to EASY? 

B14. You may encounter some common error message when logging in EASY. Please refer to the table below for the possible reasons and solutions.

 

Error Code

Error Message

What should you do?

40111

  • Incorrect Tax Reference No. Please re-enter. If the login attempt is still unsuccessful, please do not hesitate to contact us at 1800 356 8015
  • Incorrect Organisation Reference No. Please re-enter. If the login attempt is still unsuccessful, please do not hesitate to contact us at 1800 356 8015

Please confirm that the tax reference number is correct. You also need to ensure the full details, i.e. staff ID (e.g. S1234567A) and third party’s ID (e.g. 201234567A) are keyed in.

If the staff's status has been changed from "Foreigner" to "Permanent Resident (PR)", please email a scanned copy of the NRIC (front and back) to taxqueries@iras.gov.sg.

40123

Access Code

  • Login unsuccessful. You have entered an incorrect Access Code. Please note that Access Code is case sensititive. Please re-enter. If the login attempt is still unsuccessful, please do not hesitate to contact us at 1800 356 8015

 IRAS PIN

  • Login unsuccessful. You have entered an incorrect IRAS PIN. Please note that IRAS PIN is case sensitive. Please re-enter. If the login attempt is still unsuccessful, please do not hesitate to contact us at 1800 356 8015

 

  • Your company’s Access Code is an 8-character alphanumeric and case sensitive password. If your login is unsuccessful, please request a new Access Code and it will be mailed to you within 4 working days.


  • Your IRAS PIN is an 8-character alphanumeric and case sensitive password. If your log-in is unsuccessful, please submit an online request for a new IRAS PIN and it will be mailed to you within 4 working days.

40120

Access Code

  • Your Access Code has lapsed since you have not logged in within the validity period. Please apply for a new Access Code by clicking on "Request for Access Code".

 IRAS PIN

  • IRAS PIN has lapsed since you have exceeded the maximum number of login attempts. Please apply for a new IRAS PIN by clicking on “Request for IRAS PIN”.

 

  • Your company’s Access Code has expired. Please request a new Access Code and it will be mailed to you within 4 working days.


40125

Authentication Failed

Please switch to Internet Explorer, Mozilla Firefox or Safari, as other browsers such as Google Chrome are not compatible.

40130

Access Code

  • Access Code has been locked as you have exceeded the number of attempts. Please click here to apply for a new Access Code. You may contact us at 1800 356 8015 for further assistance

IRAS PIN

  • IRAS PIN has been locked as you have exceeded the number of attempts. Please click here to apply for a new IRAS PIN. You may contact us at 1800 356 8015 for further assistance.

 

 

Others

 

Error Message

What should you do?

1050 using SingPass to log in to EASY

You need to close the existing browser and try again in a new window.

404 file not found

You need to close the existing browser and try again in a new window.

Invalid ID. Please re-enter.

Please confirm that the tax reference number is correct. You also need to ensure the full details, i.e. staff ID (e.g. S1234567A) and third party’s ID (e.g. 201234567A) are keyed in.

If the staff's status has been changed from "Foreigner" to "Permanent Resident (PR)", please email a scanned copy of the NRIC (front and back) to taxqueries@iras.gov.sg.

If the Third Party is newly registered company, please contact us at 1800-3568015.

You have not done any authorisation in e-Services Authorisation System (EASY) or your authorisation in EASY has expired. Please check your organisation's authorisation record in EASY or call 1800-3568015 for clarification.

You need to verify authorisation details and Access Code status by logging into the EASY website.

If your company’s Access Code is revoked, you need to request a new Access Code.

If the authorisation has expired, you need to delete the expired authorisation, and then re-authorise.  Please read the user guide on how to delete and how to re-authorise.

You have entered an incorrect Tax Reference Number or IRAS PIN. Please note that IRAS PIN is case-sensitive.

The error message occurs when an incorrect Tax Reference Number or IRAS PIN is entered. Please ensure that you have entered the correct Tax Reference Number. The IRAS PIN is case sensitive and has exactly 8 alpha-numeric characters (e.g. 12RemPiN or Abcd1234). Please note with cumulative unsuccessful log-in attempts, the IRAS PIN will be revoked. If the error persists, you may wish to clear the cache of your browser before retrying. Alternatively, you may reapply for an IRAS PIN.

 

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Q. What is SingPass and SingPass ID?

C1. SingPass stands for "Singapore Personal Access". It is an alphanumeric password of between 8 to 24 characters. It is your common password to transact with different Government online services.

For Singapore Citizens & Permanent Residents, your SingPass ID is your NRIC number (e.g. S1234567X) or CPFB unique account number (e.g. SA123456Z).

For Personalised Employment/Employment/Dependant/S-Pass & Work Permit holders, your SingPass ID will be your Foreign Identification Number (FIN) e.g. F1234567X or G1234567Z.

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Q.  How can I obtain a SingPass if I was not issued with one or have forgotten my SingPass?

C2. You can apply or reset your SingPass on the spot at any of the following locations, with either your NRIC or FIN card and Passport.

You may also request for your SingPass to be posted to you via SingPass Online Request service. For more information, please refer to SingPass website.

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Q.  What is IRAS PIN?

C3. This is an 8-digit alphanumeric PIN issued by IRAS to individual taxpayers to access IRAS e-Services portals such as EASY and myTax Portal.

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Q. How can I obtain an IRAS PIN if I was not issued with one?

 C4. You can request a new IRAS PIN and it will be posted to your residential address maintained with IRAS within 4 working days. You have to log in within 60 days from the issue date of IRAS PIN. Upon successful log-in, you will be prompted to change your PIN to a permanent IRAS PIN. Alternatively, you may wish to visit IRAS to receive your personal IRAS PIN on-the-spot.

 

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Q. What should I do if my IRAS PIN has been revoked or I have forgotten my PIN?

C5. If your IRAS PIN has been revoked or you have forgotten your PIN, you can request for a new IRAS PIN and it will be posted to your residential address maintained with IRAS within 4 working days. You have to log in within 60 days from the issue date of IRAS PIN, otherwise the PIN will lapse.

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 Q. Can I change my IRAS PIN?

C6. Yes. For new issue or re-issue of IRAS PIN, you will be prompted to change IRAS PIN upon first login.  Thereafter, you can change the PIN anytime by clicking on Change IRAS PIN at myTax Portal or EASY website.  The Change IRAS PIN link is available at the Left-Hand Menu after you have logged in to myTax Portal or EASY.

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Q. What are the e-Services that I can authorise staff/third party to act for my organisation?

D1. You can refer to the list of e-Services which deploy EASY.  For more information on the authorisation of the different e-services, please refer to the user guide which is available at the top right hand corner of the EASY website.

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Q. Who can I authorise to access government e-Services?

D2. You can authorise any staff in your organisation or third party to access government e-Services on your behalf.

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Q. How does an organisation authorise its staff to access government e-Services on its behalf?

D3. Please read the user guide on how to authorise your staff. 

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Q. How does an organisation authorise third party to access government e-Services on its behalf?

D4. Please read the user guide on how to authorise your third party.

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Q. How does a third party authorise its staff to access government e-Services on client’s behalf?

D5. Please read the user guide on how to authorisestaff on behalf of multiple clients.

 Please read the user guide on how to authorise on behalf of a specific client.

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Q. How many staff can I authorise for my organisation?

D6. You can authorise any number of staff according to your organisation’s needs. For example, you may authorise 5 Preparers and 1 Approver, or 0 Preparers and 1 Approver. Please ensure that there is at least one Approver for each e-Service that your organisation needs to transact in.

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Q. What happens to the authorisation when a company goes into liquidation or a GST registered individual goes into bankruptcy?

 

D7. All authorisations made by the company or GST registered individual will be terminated when the company goes into liquidation or a GST registered individual goes into bankruptcy. The authorised staff or third party will not be able to access the company’s or GST registered individual’s (i.e. using GSTN) tax portal.

The appointed Liquidator or Official Assignee need to apply in writing to IRAS if they wish to have access to the tax portal of the liquidated company or bankrupt individual. You can request access to myTax Portal of liquidated/Bankrupt person via this form "Request for Access to myTax Portal of Liquidated/Bankrupt person."

Upon due authorisation by IRAS, the authorised Liquidator or Official Assignee  can then log in to EASY to authorise their staff to act for the company in liquidation or bankrupt individual.

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Q. What do I need to do if I encounter the message "You have not been authorised to act on the clients behalf. Please clarify with your client." when trying to login for my client? 

D8. The EASY administrator can log in to EASY to check whether:

(1) Your client has authorised your organisation to act on its behalf. If your client has not done so, please contact your client directly and authorise your organisation as the tax agent via EASY.

(2) Your staff is authorised to act for the client. If this is not done yet, please authorise a staff to act for the client.

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D9. What are the roles I can authorise my staff or myself?

For most agencies in EASY, the company may authorise their staff as a Preparer or an Approver.

A Preparer prepares the forms/ returns/ applications/ objections and submits it to an Approver for him to review and submit to the agency (for e.g. IRAS). A Preparer can view/ edit forms/  returns/ applications/ objections prepared by other preparers within the organisation. The Preparer does not have the rights to submit directly to the agency. Once it is submitted to an Approver, the Preparer is not allowed to amend or view the submission.

An Approver can prepare, approve and submit to the agency (for e.g. IRAS) the forms/  returns/ applications/ objections prepared by the Preparers. An Approver can edit or view the forms/  returns/ applications/ objections prepared by all Preparers and other Approvers within the organisation.

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Q. How do I view/edit/delete the authorised records?

E1.  Please read the user guide on how to view/Edit/Delete Records for clients.

Please read the user guide on how to revoke ALL authorizations granted to my staff.

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Q. What happens if an authorised staff resigns or I wish to remove his access rights?

 

E2. You must terminate his access rights immediately. Select on the checkbox against the authorised staff name at List of Authorised Staff/Third Party or List of Authorised Staff to act for Client and click on Delete Record.

Please read the user guide on how to view/Edit/Delete Records for staff.

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Q. What happens if I do not want the third party to act on my behalf anymore?

E3. You must terminate his access rights immediately. Select on the checkbox against the authorised third party name at List of Authorised Staff/Third Party and click on Delete Record

Please read the user guide on how to view/Edit/Delete Records for third party.

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Q. If I make changes to the third party authorisation records for Corporate Tax Tax Clearance matters and/or GST matters, does the third party also need to make corresponding updates to its authorised staff acting for the client?

 

E4. The changes made by you to the authorised third party effective from/to date and effective Year of Assessment (YA) from/to will be propagated to the third party’s staff to act for client’s authorisation record.  For changes made by you to the authorised third party tax matters/e-Services (i.e. authorise the third party to act for additional tax matters/e-Services), the third party would need to update their staff authorisation records accordingly (i.e. authorise the staff to act for the additional tax matters/e-Services added by the client).

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Q. What happens if my authorisation records have expired?

 

E5. Please inform the Access Code administrator to log in to EASY to delete the expred authorisation records and perform a re-authorisation.

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Q. What do I see when I click on 'View Change History' at the EASY Main Menu?

F1. The <View Change History> shows all updates/authorisations made by the organisation within one year from the current date. It displays the date/time of change, the Authorised Staff / Third Party Organisation Name and ID, the type of changes made and the Name of the User who made the changes. To view, click on View Change History at <Main Menu> screen. 

Please read the user guide on how to view Change History.

 

 

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Q. What is EASY-SMS alert service?

G1. The service allows you to receive SMS alerts instantaneously whenever there are any changes to authorised staff records in EASY.

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Q. How do I subscribe to EASY-SMS alert service?

G2. Please read the user guide on how to subscribe to EASY-SMS alert service.

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Q. Is the service chargeable?

G3. The service is provided free of charge.

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Q. Which are the mobile service providers that support this service?

G4. It is supported by SingTel, M1 and StarHub in Singapore.

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Q. Can I receive SMS alert if I am overseas?

G5. You must have the auto-roaming service activated for your line. The country you are travelling to should also support GSM and SMS. Please check with your service provider whether GSM and SMS are supported in that country.

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Q. Is it compulsory to subscribe to this service?

G6. It is not compulsory to subscribe to this service. However, you are encouraged to subscribe to this service as it allows you to receive SMS alerts instantaneously whenever there are any changes to authorised staff or third party records.

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Q. Can I change my handphone number after I have subscribed to the service?

G7. Yes, you can change your mobile phone number to receive the SMS alerts as follows:

           Go to EASY website

·          Select login using SingPass or IRAS PIN.

·          For login using SingPass, enter SingPass ID and SingPass, and click Login.

·          For login using IRAS PIN, enter your Tax Reference No. and IRAS PIN.
(For first time log-in, you will be prompted to change your PIN upon the first log-in. Thereafter, the new PIN will be your IRAS PIN).

·          Select Login To “Authorise staff/third party to act for my organisation's matter's” or “Authorise staff to act for my client” and enter your Organisation Reference No. and e-Services Access Code and click on Login

·          Upon successful login, you will be brought to the EASY Main Menu.

·          To change handphone number of EASY-SMS alert service:
- Click on Add/Edit/Delete SMS Alert Service

- At SMS Alert Service screen, delete the old handphone number and enter the new handphone number
- Click
 Save to confirm your change.
- Upon successful change of handphone number, the following SMS alerts will be sent to your old and new handphones:

Message to old handphone number:
“Msg from IRAS: The handphone number for EASY-SMS Alert Service has been changed. (This is an automated msg, pls do not reply).”

Message to new handphone number:
“Msg from IRAS: This handphone number will be used for EASY-SMS Alert Service. (This is an automated msg, pls do not reply).”

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Q. How do I cancel my EASY-SMS alert subscription?

 G8. Go to EASY website

·          Select login using SingPass or IRAS PIN.

·          For login using SingPass, enter SingPass ID and SingPass, and click Login.

·          For login using IRAS PIN, enter your Tax Reference No. and IRAS PIN.
(For first time log-in, you will be prompted to change your PIN upon the first log-in.  Thereafter, the new PIN will be your IRAS PIN).

·          Select Login To “Authorise staff/third party to act for my organisation's matter's” or “Authorise staff to act for my clients” and enter your Organisation Reference No. and e-Services Access Code and click on Login

·          Upon successful login, you will be brought to the EASY Main Menu.

·          To cancel EASY-SMS alert service for:
- Click on Add/Edit/Delete SMS Alert Service
- At SMS Alert Service screen, click on “No” radio button.
- Click
 Save to confirm your cancellation.
- Upon successful cancellation of the service, the following SMS alert will be sent to you:

“Msg from EASY: You have cancelled your subscription to EASY-SMS Alert Service. (This is an automated msg, pls do not reply).

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Q.  Can I reply to the SMS alert?

G9. As this is a one-way SMS alert service, please do not reply to the SMS alert.

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Q. What should I do if I receive SMS alerts on changes to authorised records that have been made without proper approval?

G10. Please inform us immediately by calling our helpline 1800-356 8015.

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Q. What is SAID/ SID?

H1. SAID/ SID (Staff Administrative ID/ Staff ID) are system generated identification numbers issued to large tax agent firms to manage their clients’ tax matters through EASY. It can only be used for IRAS' e-Services. The Staff ID (SID) allows tax agent firm to authorise or link groups of clients to the SID in place of a staff NRIC/ FIN/ ASGD.  The person(s) holding the SID and its password can then access the myTax Portal to perform e-Services on behalf of the clients that are tied to the SID. The Staff Administration ID (SAID) allows the holder to request for the Staff ID (SID) as well as reset or suspend the SID password.  It performs a function similar to that of an EASY Administrator (person holding the Access Code) but manages only the tax agent client’s tax matters. This system removes the need to authorise/ re-authorise new staff in the Tax Agent firm to act for its clients for reasons such as staff resignation or staff movement.  The SID password can be changed by tax agent firm’s Administrator holding the SAID, without affecting the authorisation of clients that are tied to the SID.  

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Q. Who can apply for SAID/SID?

H2. The system is currently opened to tax agent firms who are accessing e-Services through EASY.  To be eligible, the tax agent firm must have an active Access Code and have a client-base of more than 80 organisations that transacts with IRAS. From 1 Jul 2008, tax agent firms which have a client -base of between 20 and 79, are also eligible to apply.

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Q. How to apply for SAID/SID?

H3. Tax Agent can apply for the SAID through an online application form. Please complete the form and fax it to 6351 4427.  We will process the application within 5 working days.  Upon IRAS’ approval, the tax agent firm will login with their Access Code and retrieve the SAID online. The user will be prompted to change the password upon the activation of the SAID. The tax agent firm will then use their assigned SAID or Access Code to request for the SID online through EASY.

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Q. How many SAIDs and SIDs can a tax agent firm request for?

H4. Each tax agent firm can request for one SAID account and a maximum of 5 SID accounts.

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Q. How does SAID/SID work?

 

H5.

 

New System through SAID and SID  (to manage TA’s clients matters only)

Current System through Access Code

1. Application process

Must have an active Access Code.

Apply for a SAID through an online (downloadable) form.

Once approved, use the SAID or Access Code to request the SID through EASY.

Apply for an Access Code through an online (downloadable) application form.

2. Create Client-SID/ Staff relationship and Authorization process

Use the SAID to link the firm’s clients to the SID.  For example, authorise SD1234567X (SID), as the ‘Approver’ to act for the clients.

Use the Access Code to authorise staff S2345678A (NRIC).  For example, authorised as ‘Approver’ to act for the clients.

3. Accessing myTax Portal to perform e-Services for clients

 

Use the SID SD1234567X and its password to access myTax Portal to perform e-Services on behalf of the clients. There is no limit to the concurrent number of persons accessing with the SID.

At myTax Portal, the person performing the task will still need to key in his/ her personal ID (i.e. NRIC, FIN or ASGD) and SingPass or IRAS PIN.

Staff S2345678A performs the e-Services for the clients, using his/  her personal ID and SingPass or IRAS PIN.

 

Only authorised staff can perform the e-Services for the clients.

4. Step-by-step guide

                    Step 1:

 

                    Step 2:

  

Step 3:

 

 

At myTaxPortal, select ‘My Client’s tax matters’

Login with personal ID (ie NRIC, FIN or ASGD) and SingPass or IRAS PIN.


Key in the SID number and password, click ‘Login’ to proceed with the IRAS e-Transaction for client.

 

  - same -

 
  - same -

  


Key in the tax agent reference number (i.e. UEN or ASGD) and click ‘Login’.

5. Best practice on security

Reset the SID/ SAID passwords when there are staff resignation or movement.

Remove the authorisation rights of staff who has resigned or whenever there is staff movement.

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Q. Are there restrictions to the number of clients that can be tied to an SID?

 

H6. Yes, we recommend that 1 SID can tie up to 1,000 clients to one-tax type.

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Q. Forgot SID/ SAID password?

 

H7. For SID

Tax agent firm’s SAID Administrator or EASY Administrator (person holding the Access Code) can reset the SID password by logging into EASY and click on the ‘Maintain SAID/ SID Account’ link.

 

For SAID

Only the EASY Administrator can reset the SAID password by logging into EASY and click on the ‘Maintain SAID/ SID Account’ link. 

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Q. Does the SID/ SAID have expiry dates?

 

H8. There is no expiry date to the account.  However, IRAS may revoke the SAID/ SID if it has not been used after 6 months. 

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Q. Must I reset the SID/ SAID passwords after a certain period?

 

H9. No, once the password is set, it can be used indefinitely. However, for security, it is advisable to reset the SID passwords when there is staff resignation or movement.

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Q. Can I stop the use of the SAID/ SID temporarily?

 

H10. Yes.  You can either reset the password or suspend the SAID/ SID account if you wish to temporarily stop the use of the SAID/ SID.

 

For SID

  • To reset, approach your firm’s SAID Administrator or EASY Administrator, who will reset the SID account by selecting ‘Maintain SAID/ SID Account’ at the EASY Main Menu page.

For SAID

  • To reset or suspend, approach your firm’s EASY Administrator, who will suspend the SAID account through the ‘Maintain SAID/ SID Account’ link.

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Q. Can I revoke the authorizations in the SID account?

H11. Yes.

For SID

Yes, you may revoke the use of the SID account but once it is done all authorisations tied to this SID would be permanently removed.  If you wish to remove selective authorisations,  please use the View/ Edit function to delete the individual authorisation records.

For SAID

Yes, you may write to tpsmu@iras.gov.sg to have the SAID account removed.  Thereafter, you would have to use the Access Code if you need to authorise staff to act for your clients.

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Q. Will my SID authorizations be revoked if I suspend the SAID account?

 

H12. No.  The SID authorizations will remain regardless of the status of the SAID.  You can still login to the portal using the SID.

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Q. Should the role of ‘Preparer’ or ‘Approver’ authorised in each SID be the same?

 

H13. Not necessarily.  Each SID can have different roles authorised for different clients. However, for ease of administration, it is advisable to have a similar role for each SID.

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Q. Why am I not required to enter my (tax agent) organisation tax reference number when I log in to EASY using SAID?

H14. The SAID is unique and is individually tied to the respective tax agent firm’s tax reference number.  As such, there is no need for you to enter the tax reference number when logging in using SAID.

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Q. Why is the Staff Name field empty for SID?

H15. As SID is a ‘virtual’ ID and not tied to any specific person, there is no name attached to it.

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Q. What is the purpose of the having the ‘Effective Date From’ entry for SID?

H16. The SID ‘effective date from’ allows the tax agent to control the time in which the SID is to take effect without having to suspend it.  The setting to this date is between current date and 180 days from current date.

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Q. Would I know the identity of the person who has logged into the portal since the SID is shared?

H17. Yes, the identity of the user is captured, as he/ she would still need to provide his/ her identification for authentication when logging in to the portal using SID.  All transactions done online with IRAS will have the Staff ID shown in the confirmation and acknowledgement pages.

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Q. What happens if my organisation ceases operation

 

H18. Please write in to inform IRAS immediately to de-activate the Access Code, the SAID and SIDs.

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Q. How do i retrieve SAID / request for SID account, maintain SAID or SID account?

H19. For step by step guides on how to retrieve SAID / request for SID account, maintain SAID or SID account. Please refer to the user guide "To retrieve SAID/request for SID account, maintain SAID or SID account".

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Q. How do i authorise staff to act for client (via SAID)?

H20. For step by step guides on how to authorise staff to act for client (via SAID), Please refer to the user guide "To authorise staff to act for client (via SAID)".

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Q. How do i authorise staff to act for client (via Access Code) when the organisation has a SAID account?

H21. Please refer to the user guide "To authorise staff to act for client (via Access Code) and the organisation has a SAID account". 

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Q. How do i login to myTax Portal for my client using the SID?

H22. Please refer to the user guide "To login to myTax Portal for my client using the SID". 

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Last Updated on 24 September 2013


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