As your partner in nation building and economic development, we are committed to providing excellent service to you. We will apply the tax laws fairly and make it simple and convenient for you to fulfil your tax obligations.
We will be
Proactive, Prompt, Polite,
Competent, Clear and Consistent
when handling your tax matters.
We will respond to you based on the following service standards and continually work on improving our turnaround time:
- Answer 85% of calls within 1 minute
- Reply to 80% of emails within 5 working days
- Reply to 80% of letters within 15 working days
- Attend to 80% of walk-in enquiries within 20 minutes
- Process 100% of refunds within 30 days
Your feedback is important to us. We will use your feedback to identify areas for improvement so that we can serve you better.
To help us deliver excellent service, we seek your cooperation to:
- File your return promptly
- Give us accurate and complete information
- Keep proper tax records
- Pay your tax on time
Inland Revenue Authority of Singapore