IRAS LEA:D Awards (Service-related Categories)

The IRAS LEA:D Awards (service-related categories) aim to recognise impactful initiatives and staff for their citizen-centricity, innovativeness and exemplary approach to service delivery.

Initiative-Level

  • Service Delivery Excellence Award – Recognises exemplary initiatives that have demonstrated citizen-centricity, service innovativeness and a total organisational approach to service delivery, leading to improved service outcomes.

    o   2020 Award Recipient: Pivoting our Service Delivery Model, Overcoming COVID-19 challenges with Innovation and Agility
  • One Public Service Award – Recognises exemplary inter-agency initiatives that have reflected a sustained and institutionalised approach to collaboration. The initiatives may be exemplary Whole-of-Government (WOG) efforts in: (i) service delivery, (ii) citizen engagement, (iii) regulatory review, (iv) digitalization that achieve a transformative (not incremental) change in how things are done; or (v) innovation at the WOG level.

    o   2020 Award Recipient: Chat Filing

Individual-Level 

  • Exemplary Leader Award - Recognises exemplary leaders who have led and grown their teams, as well as driven excellent service, innovation and change within their teams  

    2020 Award Recipients: 
    o  Deanna Choo (Director-Individual Income Tax Division-Employee)
    o  Teo Ching Ling Joanne (Manager-Taxpayer Services Division-Service Experience Centre)
    o  Edwin Chen (Senior Manager-Enforcement Division-Compliance Service)
    o  Tan Chee Kian (Senior Manager-Individual Income Tax Division-Foreigner and Clearance)

  • IRAShines! Award (Internal and External) – Recognises exemplary officers who have demonstrated passion, creativity and initiative to improve service delivery, e.g. constantly seeking to create value for stakeholders and improve processes, products and processes.

    2020 Award Recipients (Internal)
    o  Heng Yeow Loon Alson (Principal Tax Officer-Enforcement Division-Business)
    o  Angie Soh Yao Hwee (Senior Service Experience Officer- Taxpayer Services Division-Service Experience Centre)
    o  Ang Sze Chien (Senior Service Experience Officer- Taxpayer Services Division-Service Experience Centre)
    o  Chen Zongjie (Senior Service Experience Officer- Taxpayer Services Division-Service Experience Centre)

    2020 Award Recipients (External)
    o  Chew Guek Hong Connie (Senior Tax Officer-Enforcement Division-Individual & Property)
    o  Ang Jian Wei Ivan (Senior Tax Officer-Goods and Services Tax Division-General)
    o  See Xiaoting (Senior Service Experience Officer- Taxpayer Services Division-Service Experience Centre)
    o  Gin Le Ling (Senior Tax Officer-Corporate Tax Division-Services)
    o  Hon Ting Wei (Senior Tax Officer-Enforcement Division-Business)
    o  Wong Ming Shen (Senior Tax Officer-Enforcement Division-Individual & Property)
    o  Ng Kiang Pin Karen (Senior Tax Officer-Goods and Services Tax Division-General)
    o  Lim Yong Chuan (Senior Tax Officer-Goods and Services Tax Division-General)
    o  Silvie Silviawati (Senior Tax Officer-Property Tax-Residential)
    o  Glynsen Goh Yu Xuan (Senior Service Experience Officer- Taxpayer Services Division-Service Experience Centre)
    o  Ho Lee Yam (Senior Service Experience Officer- Taxpayer Services Division-Service Experience Centre)
  • Exemplary SkillsFuture @ Public Service - Recognises exemplary officers who have embodied the spirit of continuous learning and skills upgrading of self and others; who have gone beyond their comfort zone in learning new / emerging skills, deepening existing capabilities and sharing their knowledge and skills widely with others. These officers may also have successfully transited to a new job or new work scope through conversion programmes, and are embracing changes positively, serving as a role model.

    2020 Award Recipients:
    o  Phan Boon Shan (Senior Service Experience Officer- Taxpayer Services Division-Service Experience Centre)
    o  Steve Goh Teck Wai (Principal Tax Officer-Enforcement-Business)
    o  Ng Siling (Manager-Taxpayer Services Division-Taxpayer Services and Strategy)