Charting Ahead
Facilitating Enterprise and
Inclusive Growth
Amidst a rapidly changing global environment,
IRAS will continue to proactively review and
formulate tax policies to promote enterprise
and enhance the competitiveness and
progressivity of our tax regime. We will
support the Government’s drive for inclusive
growth through the administration of national
productivity and assistance schemes. We will
also step up our international engagement
efforts to raise Singapore’s international
standing and to broaden and deepen our
international connections.
Collaborating with Taxpayers and
Stakeholders
Riding on our strong partnership, we will
collaborate and co-create services with our
taxpayers and stakeholders. We will customise
information and ensure the delivery of a
consistent taxpayer-centred experience at
all times. We strive to make taxpaying so
convenient by integrating tax seamlessly into
taxpayers’ life events or natural systems and in
so doing, minimise compliance costs.
Maximising Voluntary Compliance
We will work with the community to shape
social norms that embrace the value of
taxpaying to ensure a high level of voluntary
compliance in the long run. At the same time,
we will put in efforts to provide targeted
compliance treatments and take firm actions
against non-compliance for maximum
deterrence effect.
Enhancing Productivity
In line with our transformation efforts, we
will leverage smart and agile IT systems to
facilitate the delivery of excellent service and
optimise the effectiveness of our compliance
efforts. We will make better use of data
and embed analytics into our processes
and systems to increase efficiency and
effectiveness. Beyond IRAS, we will continue to
work closely with other government agencies
to support Whole-of-Government outcomes.
Developing a Highly Competent,
Empowered and Future Ready Team
Recognising that people are the single
most important factor in any organisation’s
success, we will continue to ensure that our
staff remain engaged and proud to be in
IRAS. We will equip them with the capabilities
necessary to excel in a digital workplace and
inculcate a strong culture of innovation and
experimentation so that they feel empowered
and ready to face the future ahead.