Taxpayer Survey 2019

IRAS conducts the Taxpayer Survey once every two years to get an in-depth understanding of taxpayers' satisfaction with our services, and obtain feedback on our policies, regulations and services. This year, we have commissioned an independent research company, Forbes Research Pte Ltd, to carry out the Taxpayer Survey 2019.

How are participants selected?

Survey respondents are randomly selected across the various taxpayer profiles (i.e. local individuals, companies, self-employed individuals GST-registered businesses, property owners and so on) so that the sample size would be representative of Singapore's tax-paying population.

How will the survey be conducted?

The randomly selected taxpayers will receive invitation letters from mid-Apr 2019, which will contain unique log-in details for participants to complete the online survey by 15 Jul 2019. Participants can also choose to complete the hardcopy questionnaire and mail it back to Forbes Research using the pre-paid envelope provided.

How will my responses to the Taxpayer Survey be used?

All responses received will be kept strictly confidential and reported on an aggregated basis. Individuals will not be identified in the findings of the study.

If I have questions on the survey, who should I contact?

If you have any queries on the survey, please contact Forbes Research Pte Ltd:

We hope that the findings from the survey will give us greater insights on how we may partner the community in nation-building and inclusive growth.