myTax Mail

Name of e-Service Description Information Needed Estimated Submission and/or Processing Time FAQ
myTax Mail

myTax Mail is a secure email system for you to correspond with IRAS.

Taxpayers including authorised company staff and tax agents of businesses can log into myTax Portal> myTax Mailusing their SingPass or IRAS PIN to enquire about their tax matters.

  1. Your NRIC / FIN number
  2. Your SingPass or IRAS PIN
  3. Your organisation's tax reference number and e-Services Access Code (for authorised company staff and tax agents)
  4. Details of your enquiry

Submission

10 minutes

Maximum file size: 2MB

Acceptable file type: PDF

IRAS' Processing Time

Individual Tax matters:

We will usually respond to you within 5 working days, but more time might be needed for complex enquiries and if so, we will let you know.

Please log into myTax Mail after 5 working days to read the reply.

Corporate Tax matters:

For general enquiries, we will respond to you within 5 working days. For case-specific enquiries, we will usually respond to you within 14 working days. More time is needed for complex enquiries and if so, we will let you know.