myTax Portal Technical FAQ

For Safari on iPhone/ iPad (iOS 9 to 12):

1. Tap on the on the screen.
2.  Tap on 'Options>':
   
   
   
3. Tap on 'PDF', and tap 'Done':
   
   
4. Tap on 'Save to Files':
   
   
5. Tap on the folder that you wish to store your PDF, and tap 'Save':
   
   

For Safari on iPhone/ iPad (iOS 9 to 12):

1. Tap on the on the screen.
2. Tap on the icon 'Save PDF to iBooks'.
   
3. The PDF will be stored in your local iBooks storage.

Step 1:
Clear cookies, cache and history by following the appropriate procedure below for your web browser: 

Internet Explorer 11

1. Open start menu and search Internet Options
2. Select Internet Options and go to Browsing History and click Delete
3. Leave the checkbox as default and click Delete

Google Chrome

1. Type chrome://settings/clearBrowsingData in the address bar
2. Select Time range to All Time
3. Tick on Browsing History, Cookies and other site data and Cache image and Files
4. Click on Clear Data

Safari

1. Click Safari on the menu bar and select Preference
2. Click Advanced Tab and check Show Develop menu in bar option to add the menu to Safari by default 
3. Click Develop on the menu bar and select Empty Caches

Firefox

1. Type about:preferences#privacy in the address bar
2. Scroll down you will see a History sub heading click Clear History
3. Select Time range to clear to Everything
4. Tick on Browsing & Download History, Cookies, Form & Search History, Active Login, Cookies and Cache
5. Click OK

Microsoft Edge

1. Click the menu at the top-right corner and select Settings
2. Under Clear browsing data, click Choose what to clear
3. Check Cached data and files and click Clear

Note: When you clear your cache and cookies, your previously visited websites will be removed. If you want to save any of these sites for future reference, add them as Bookmarks before clearing cache.

Alternatively, you may use Private Browsing mode on your web browser. For Internet Explorer or Mozilla Firefox, press Ctrl + Shift + P after launching Explorer or Firefox. For Google Chrome, press Ctrl + Shift + N after launching Chrome.

Step 2: 
Ensure that your device(s) meet the minimum browser compatibility requirement to access myTax Portal.

If the problem persists, chat with us at go.gov.sg/iras-chat or report the incident at go.gov.sg/iras-incident-report.

1. Date and time when you encountered problems
2. Browser type and version number (e.g. Google Chrome 70, Microsoft Edge 42, Apple Safari 11 etc.)
3. Operating system you are using (e.g. Windows 10, Macintosh OS 10.13 High Sierra, iOS11, Android 8 etc.)
4. Whether problem encountered while using desktop or mobile eService
5. Description of steps leading to problem faced
6. Error messages or the screenshot of the errors encountered (if any)

Step 1:
Close all existing browsers and log in again on a new window/session.
Alternatively, you can try on another browser using your computer or mobile device.

Step 2:
Clear cookies, cache and history by following the appropriate procedure below for your web browser:

Internet Explorer 11

1. Open start menu and search Internet Options
2. Select Internet Options and go to Browsing History and click Delete
3. Leave the checkbox as default and click Delete

Google Chrome

1. Type chrome://settings/clearBrowsingData in the address bar
2. Select Time range to All Time
3. Tick Browsing History, Cookies and other site data and Cache image and Files
4. Click on Clear Data

Safari

1. Click Safari on the menu bar and select Preference
2. Click Advanced Tab and check Show Develop menu in bar option to add the menu to Safari by default
3. Click Develop on the menu bar and select Empty Caches

Firefox

1. Type about:preferences#privacy in the address bar
2. Scroll down you will see a History sub heading click Clear History
3. Select Time range to clear to Everything
4. Tick Browsing & Download History, Cookies, Form & Search History, Active Login, Cookies and Cache
5. Click OK

Microsoft Edge

1. Click the menu at the top-right corner and select Settings
2. Under Clear browsing data, click Choose what to clear
3. Check Cached data and files and click Clear

Note: When you clear your cache and cookies, your previously visited websites will be removed. If you want to save any of these sites for future reference, add them as Bookmarks before clearing cache.

Alternatively, you may use Private Browsing mode on your web browser. For Internet Explorer or Mozilla Firefox, press Ctrl + Shift + P after launching Explorer or Firefox. For Google Chrome, press Ctrl + Shift + N after launching Chrome.

If the problem persists, chat with us at go.gov.sg/iras-livechat or report the incident at go.gov.sg/iras-incident-report.

1. Date and time when you encountered problems
2. Browser type and version number (e.g. Google Chrome 70, Microsoft Edge 42, Apple Safari 11 etc.)
3. Operating system you are using (e.g. Windows 10, Macintosh OS 10.13 High Sierra, iOS11, Android 8 etc.)
4. Whether problem encountered while using desktop or mobile eService
5. Description of steps leading to problem faced
6. Error messages or the screenshot of the errors encountered (if any)

Browser Compatibility

For PCs/ desktops:

For iPhones & iPads:

For Android Tablets and Phones: