General
Q1. How do I capture a full-page screenshot in Safari on my iPhone/iPad (iOS 9 and above)?
For Safari on iPhone/ iPad (iOS 9 to 12):
- Tap on the
on the screen.
- Tap on 'Options>':
- Tap on 'PDF', and tap 'Done':
- Tap on 'Save to Files':
- Tap on the folder that you wish to store your PDF, and tap 'Save':
For Safari on iPhone/ iPad (iOS 9 to 12):
- Tap on the
on the screen.
- Tap on the icon 'Save PDF to iBooks'.
- The PDF will be stored in your local iBooks storage.
Error pages
Q2. What should I do if I hit “The page cannot be displayed” error?
Step 1:
Clear cookies, cache and history by following the appropriate procedure below for your web browser:
Internet Explorer 11
- Open start menu and search Internet Options
- Select Internet Options and go to Browsing History and click Delete
- Leave the checkbox as default and click Delete
Google Chrome
- Type chrome://settings/clearBrowsingData in the address bar
- Select Time range to All Time
- Tick on Browsing History, Cookies and other site data and Cache image and Files
- Click on Clear Data
Safari
- Click Safari on the menu bar and select Preference
- Click Advanced Tab and check Show Develop menu in bar option to add the menu to Safari by default
- Click Develop on the menu bar and select Empty Caches
Firefox
- Type about:preferences#privacy in the address bar
- Scroll down you will see a History sub heading click Clear History
- Select Time range to clear to Everything
- Tick on Browsing & Download History, Cookies, Form & Search History, Active Login, Cookies and Cache
- Click OK
Microsoft Edge
- Click the menu at the top-right corner and select Settings
- Under Clear browsing data, click Choose what to clear
- Check Cached data and files and click Clear
Note: When you clear your cache and cookies, your previously visited websites will be removed. If you want to save any of these sites for future reference, add them as Bookmarks before clearing cache.
Alternatively, you may
use Private Browsing mode on your web browser. For Internet Explorer or Mozilla Firefox, press Ctrl + Shift + P after launching Explorer or Firefox. For Google Chrome, press Ctrl + Shift + N after launching Chrome.
Step 2:
Ensure that your device(s) meet the minimum browser compatibility requirement to access myTax Portal.
If the problem persists, chat with us at go.gov.sg/iras-chat or report the incident at go.gov.sg/iras-incident-report.
- Date and time when you encountered problems
- Browser type and version number (e.g. Google Chrome 70, Microsoft Edge 42, Apple Safari 11 etc.)
- Operating system you are using (e.g. Windows 10, Macintosh OS 10.13 High Sierra, iOS11, Android 8 etc.)
- Whether problem encountered while using desktop or mobile eService
- Description of steps leading to problem faced
- Error messages or the screenshot of the errors encountered (if any)
Q3: I have encountered “System has encountered some technical problems. You can close your browser and try again later. Alternatively, you can try on another browser using your computer or mobile device.” error message upon login. What should I do?
Step 1:
Close all existing browsers and log in again on a new window/session.
Alternatively, you can try on another browser using your computer or mobile device.
Step 2:
Clear cookies, cache
and history by following the appropriate procedure below for your web browser:
Internet Explorer 11
- Open start menu and search Internet Options
- Select Internet Options and go to Browsing History and click Delete
- Leave the checkbox as default and click Delete
Google Chrome
- Type chrome://settings/clearBrowsingData in the address bar
- Select Time range to All Time
- Tick Browsing History, Cookies and other site data and Cache image and Files
- Click on Clear Data
Safari
- Click Safari on the menu bar and select Preference
- Click Advanced Tab and check Show Develop menu in bar option to add the menu to Safari by default
- Click Develop on the menu bar and select Empty Caches
Firefox
- Type about:preferences#privacy in the address bar
- Scroll down you will see a History sub heading click Clear History
- Select Time range to clear to Everything
- Tick Browsing & Download History, Cookies, Form & Search History, Active Login, Cookies and Cache
- Click OK
Microsoft Edge
- Click the menu at the top-right corner and select Settings
- Under Clear browsing data, click Choose what to clear
- Check Cached data and files and click Clear
Note: When you clear your cache and cookies, your previously visited websites will be removed. If you want to save any of these sites for future reference, add them as Bookmarks before clearing cache.
Alternatively, you may
use Private Browsing mode on your web browser. For Internet Explorer or Mozilla Firefox, press Ctrl + Shift + P after launching Explorer or Firefox. For Google Chrome, press Ctrl + Shift + N after launching Chrome.
If the problem persists, chat with us at go.gov.sg/iras-livechat or
report the incident at go.gov.sg/iras-incident-report.
- Date and time when you encountered problems
- Browser type and version number (e.g. Google Chrome 70, Microsoft Edge 42, Apple Safari 11 etc.)
- Operating system you are using (e.g. Windows 10, Macintosh OS 10.13 High Sierra, iOS11, Android 8 etc.)
- Whether problem encountered while using desktop or mobile eService
- Description of steps leading to problem faced
- Error messages or the screenshot of the errors encountered (if any)
Browser Compatibility
Q4. What are the browser compatibility requirements for accessing myTax Portal?
Browser Compatibility
For PCs/ desktops:
Operating System (OS) | Browser Version |
---|---|
Windows 11 | Microsoft Edge 108 and above Google Chrome 108 and above |
Windows 10 | Microsoft Edge 108 and above Google Chrome 96 and above |
Macintosh Operating System -MacOS 13 (Ventura) - MacOS 12 (Monterey) - MacOS 11 (Big Sur) - MacOS 10.15 (Catalina) | Safari 15 and 16 Google Chrome 108 and above |
For iPhones & iPads:
Operating System | Browser Version |
---|---|
iOS 16 / iPadOS 16 | Google Chrome 108 and above Safari 16 |
iOS 15 / iPadOS 15 | Google Chrome 108 and above Safari 15 |
For Android Tablets and Phones:
Operating System (OS) | Browser Version |
---|---|
Android 13 | Google Chrome 108 and above Samsung Internet 19 and above |
Andriod 12 | Google Chrome 108 and above Samsung Internet 19 and above |
Android 11 | Google Chrome 108 and above Samsung Internet 19 and above |
Android 10 | Google Chrome 108 and above Samsung Internet 19 and above |
Corppass Support
Q5. Where can I get help if I require assistance on Corppass?
Alternatively, you may contact the Corppass Helpdesk at +65 6335 3530 or email [email protected] for technical help.