2020 Property Tax i-Bill: A mobile-first initiative for greater usability and convenience

21 Jan 2020

The Inland Revenue Authority of Singapore (IRAS) has launched interactive Property Tax Bills (“i-Bills”) this Property Tax season to offer taxpayers greater convenience and personalisation on an interactive mobile platform. Over 700,000 residential property owners have benefited from this initiative, which was rolled out in December 2019.

Upon receiving an SMS, property owners can click on a unique IRAS-domain link (iras.gov.sg) and enter last four digits of their ID reference to access the i-Bill, through which they can view and pay their bills seamlessly. Besides displaying tax information in a visual, reader-friendly way, the i-Bill allows property owners to apply for GIRO and offers direct payment navigation to Internet Banking and the AXS mobile app. Payment through the AXS mobile app is seamless as the tax reference number and amount payable are auto-populated without the need for data entry. This facilitates electronic payment on-the-go.

In the development of the i-Bill, IRAS gathered feedback from property owners and conducted online user testing from May to July 2019. Based on responses from 1,200 participants, valuable feedback such as ease of navigation and information layout were incorporated.

Recognising the i-Bill’s intuitive and easy-to-use functionalities, property owners who have received the i-Bill have indicated their support for the initiative. “Property Tax payment is now simple and straightforward. I really like the interactivity and clear communication and I especially feel at ease knowing that payment has been received,” said Mr Tang Choong Ling, 58, owner of a private residential property.

The i-Bill is the latest of a series of digital solutions aimed at promoting taxpayer-centricity and simplicity. IRAS previously introduced the Ask Jamie virtual assistant and Live Chat facility on its website, and experienced an increasing number of taxpayers preferring digital modes instead of calling or visiting IRAS.

“IRAS has been leveraging the use of data, connectivity and digitalisation in redefining the taxpaying experience as part of its transformation journey. The Property Tax i-Bill is one such example so that taxpayers can enjoy seamless services with a personal touch,” said Mr Ng Wai Choong, Commissioner of Inland Revenue/Chief Executive Officer.

Property Tax payment due by 31 Jan 2020

Payment for 2020 Property Tax is due on 31 Jan 2020. IRAS encourages property owners to apply for GIRO to enjoy up to 12 interest-free monthly instalments or opt for a one-time deduction. Taxpayers who have bank accounts with DBS/POSB, UOB or OCBC can apply for GIRO via Internet Banking and receive instant approval.

A 5% penalty will be imposed on property owners who fail to pay or have not approached IRAS to discuss alternative payment plans by 31 Jan 2020.

For more information, please visit https://www.iras.gov.sg.


Inland Revenue Authority of Singapore