Taxpayer Survey


Taxpayer Survey 2015

The Taxpayer Survey is conducted once every two years to get an in-depth understanding of taxpayers' satisfaction with IRAS' services and obtain feedback on IRAS' policies, regulations and services. IRAS has commissioned an independent research company, Beacon Consulting Pte Ltd, to conduct the Taxpayer Survey 2015.

Who are the participants for Taxpayer Survey 2015?  

Respondents to the survey are randomly selected across various tax segments so that they will be representative of Singapore's taxpaying population.

How will the survey be conducted?

Invitation letters will be sent out to the randomly selected taxpayers from April 2015. The letters will contain unique log-in details for participants to complete the online survey. Alternatively, they may also complete the enclosed hardcopy questionnaire and send it back to IRAS via the self-addressed envelope provided.

How will my responses to the Taxpayer Survey be used?

All responses received will be kept in the strictest confidence and reported on a group basis. Individuals will not be identified in the findings of the study.

Who should i contact with regard to the survey?

If you have any queries on the survey, please contact Beacon Consulting on the numbers provided in the invitation letter.

We thank you for your support and contribution to this survey.



Taxpayer Compliance Perception Survey 2014


IRAS is conducting the 2014 Taxpayer Compliance Perception Survey from August to October 2014. The purpose of the survey is to help us better understand taxpayers’ attitudes towards tax compliance and obtain feedback on IRAS’ compliance programmes. The survey will take approximately 15 minutes to complete.

Please access the survey  here.

Who are the participants for the Taxpayer Compliance Perception Survey 2014?

Randomly selected taxpayers across various tax segments will receive invitation letters from August 2014. The letters will contain unique login details for participants to complete the survey. Letter and telephone reminders to participants will also be made subsequently. Respondents to the survey are randomly selected so that they are representative of Singapore's taxpaying population.

How will my information be used?

IRAS has commissioned an independent research company, Nexus Link Pte Ltd, to conduct this online survey. Information collected will be kept strictly confidential and analysed only at an aggregated level. Individuals will not be identified in the findings of the study.

We thank you for your support and contribution to this survey.


Survey on IRAS' Publishing of Advance Rulings 

IRAS conducted a public survey between 4 February 2014 and 31 March 2014, to gather views from members of the public on the usefulness of publishing IRAS’ advance rulings on IRAS’ website.

We would like to thank the 61 respondents for their time and valuable feedback provided.

The majority of the respondents shared the view that it would be useful to have the advance rulings published on IRAS’ website. This would provide greater transparency on the Comptroller’s interpretation of tax laws and serve as a general reference on tax rules. However, over one third of them have expressed reservations to having the advance rulings issued to them published on the IRAS website.

The main concern cited was that publishing the advance rulings could lead to identification of the taxpayer, or leakage of sensitive information which would affect the taxpayer’s competitive edge. This group of respondents also indicated that they would not want rulings that applied to them to be published, and requested that IRAS seek permission before publishing any such ruling. Some respondents felt that removing certain details of case to avoid identification could limit the usefulness of the published rulings.

Outcome

IRAS has carefully considered the survey results and all the feedback received. To protect the confidentiality of taxpayers’ identities and business arrangements, IRAS will not publish the advance rulings. IRAS will continue to issue  e-Tax Guides to set out the tax treatment on general tax issues. Where useful or appropriate, IRAS will incorporate scenarios from certain advance rulings into relevant e-Tax Guides, with the aim to provide greater tax certainty and transparency on the Comptroller’s interpretation of tax laws.

We thank the respondents for their comments.