Processing time may take longer if the information given in the Form IR21 is incomplete or when IRAS needs to seek clarification on the submitted information.
Upon tax clearance, you will receive either a Directive to Pay Tax or a Notification to Release Monies. The Clearance Directive will be issued to you by post. You will receive it within five to seven working days.
Separately, an electronic copy of the Clearance Directive will be made available at myTax Portal within three working days from the date the Form IR21 is processed.