Most IRAS notices have been digitised, with paper notices minimised. With digitised notices, you can view your notices via myTax Portal any time!

To receive timely notifications when your notices are ready for viewing, ensure your contact details with us are up-to-date, or update your notification preferences via the new 'Update Notice Preferences' digital service on myTax Portal now!

*You may still receive paper notices as the transition to digitised notices will be done in phases.

Benefits

With digitised notices, you will enjoy greater convenience in the following ways:

digital notice 1

Fast Access
Convenient and instant access of notices, anytime, anywhere

digital notice 2

Timely Notifications
No more lost mails! Receive timely e-Notifications when notice is ready for viewing

digital notice 3

Easy Management
View up to 3 years’ of past notices without rummaging through physical files

digital notice 4

Safe and Secure
Access IRAS’ notices in myTax Portal, a safe and secured platform

Subscribe to e-Notifications for IRAS Digital Notices

Update Notice Preferences

For Individuals

Most taxpayers have subscribed to receive SMS and/or email notifications when their tax notices are ready for viewing on myTax Portal, instead of paper notices. If you are not receiving e-Notifications for your tax notices yet, you can subscribe to them now in just 3 simple steps! 

Update Notice Preferences for Individuals

For Companies/ Businesses/ Tax Agents

Companies/ businesses can now receive email notifications when their tax notices are ready for viewing on myTax Portal. 

To ensure that your company/ business receives timely email notifications when your notices are ready for viewing, update the recipients’ email address(es) now in just 3 simple steps!

Update Notice Preferences for Individuals

You may refer to the Update Notice Preferences user guide for the step-by-step instructions on how to update your notice preferences or email address.

IRAS will notify companies/ businesses of our intention to communicate with them digitally. In the first half of 2021, IRAS sent this notice to all companies/ businesses, and will continue to do so for the newly incorporated companies ("NIC") and newly registered entities ("NRE").

Note: Only Corppass-authorised ‘Approvers’ for IRAS’ digital services will be able to update the company’s/ business’ notification preferences for tax type(s) relevant to the company/ business.

Like us on facebook.com/irassg and on twitter.com/IRAS_SG to stay connected!

FAQS

For Individuals

Q1. Wasn't there a similar digital service, called 'Manage e-Notice Preferences'?

Yes, you're right! However, along with the upgrade of the 'Manage e-Notice Preferences' digital service, we have also given it a new name, 'Update Notice Preferences'.

Q2. What does it mean for IRAS' notices to be digitised?

Most IRAS notices have been digitised, with paper notices minimised. With digitised notices, you can view your notices via myTax Portal any time!

 

If you have subscribed to SMS and/or email notifications via the ‘Update Notice Preferences’ digital service, you will get to enjoy timely e-Notifications when your tax notices are ready for viewing on myTax Portal, and paper notices will not be sent.

Q3. What e-Notifications can I subscribe to?

You can subscribe to receive SMS and/or email notifications when your notice is ready for viewing, via the ‘Update Notice Preferences’ digital service. 

Q4. After successful subscription to e-Notifications, when will my new preferences take effect?

Changes to your notification preference will take effect within 7 days.

Q5. Can I request for the e-Notifications to be sent to someone else?

For security purposes, we will only send the e-Notifications to the registered mobile number/ email address in the ‘Update Contact Details’ digital service.

Q6. Will I continue to receive paper notices if I have subscribed to e-Notifications?

You will not receive paper notices once you are subscribed to SMS and/or email notifications. However, in some circumstances, we may still send paper notices to your residential/ mailing address. 

Q7. Will I be able to view my past notices online prior to my subscription to e-Notifications?

Yes, you will be able to view your past notices of up to 3 back years in the ‘Notices/ Letters’ digital service. You are also encouraged to download and retain the PDF versions of your digital notices from myTax Portal.

Some notices that were not digitised prior to May 2021 may not be available. 

Q8. I do not want to receive e-Notifications informing me that my notice is ready for viewing. How can I revert to paper notices?

We encourage you to try out the convenience of SMS and/or email notifications. If you still prefer to receive paper notices, you can update your notification preferences via the ‘Update Notice Preferences’ digital service. Thereafter, you will no longer receive SMS and/or email notifications informing you that your notice is ready for viewing on myTax Portal.

Q9. Can I still access a digital copy of my notice(s) if I have reverted to paper notices?

Yes. You may access a digital copy of most notice(s)  in the ‘Notices/ Letters’ digital service but you will not receive e-Notifications to inform you that they are ready for viewing.

Q10. I did not subscribe to e-Notifications. Why am I receiving them?

Eligible taxpayers will automatically be converted to receive SMS notifications, and would have been duly notified of this change via a paper notice sent to their residential/ mailing address. A copy of this notice can also be viewed via the 'Notices/ Letters' digital service. 

Separately, IRAS also sends ad-hoc notifications, where appropriate, to help taxpayers fulfil their tax obligations more easily e.g. educate or remind taxpayers to file or pay. 

Q11. I have subscribed to e-Notifications but am still receiving paper notices. Why?

Although you are subscribed to e-Notifications, you may continue to receive paper notices as: 

-The transition to digitised notices will be done in phases till mid-2021. 

-Some notices will not be digitised due to legislative reasons (e.g. the relevant Tax Act requires service of the notice to be in paper format) or business reasons (e.g. if they relate to sunset schemes such as the Productivity and Innovation Credit Scheme, Jobs Support Scheme, hence is not cost effective to digitise them). However, we are continually reviewing and expanding the scope of digitised notices. 

-Your IRAS-registered contact details (e.g. mobile number, email address) may be incorrect or out-dated. You may verify or update your contact details via the 'Update Contact Details' digital service. 

Q12. Can I subscribe to receive both paper notices and e-Notifications?

No. Let’s play our part to save the planet! We encourage all our taxpayers to reduce the use of paper.

Q13. IRAS’ notices look different. How can I verify the authenticity of these notices?

You’ve got sharp eyes! To provide you with a better user experience, IRAS has revamped our notices so that they carry a fresh new look and adopt a consistent layout. To verify the authenticity of IRAS’ notices, we encourage you to log in to myTax Portal using your Singpass/Corppass, and view your notice(s) in the ‘Notices/ Letters’ digital service.

Also, be extra careful when you receive unsolicited notices or letters requesting that you provide confidential or personal information (e.g. credit card or banking details). For more information on how to recognise scams and how to report one, please visit IRAS’ Advisory on Scam & Fraudulent Activities

Q14. Why are some of my paper notices printed in colour, while others are in black and white?

IRAS has redesigned our notices for a better read. Aside from simplifying the notice layout for a cleaner look, we have also made use of colour for easier readability (e.g. highlight key information). Hence, printed and digital notices will be in colour by default. However, there are a few notices that may be printed in black and white due to the printer used. 

Q15. What are some notices that will not be digitised?

Some notices will not be digitised due to:
- Legislative reasons, e.g. the relevant Tax Act requires service of the notice to be in paper format.
- Business reasons, e.g., if they relate to sunset schemes such as the Productivity and Innovation Credit Scheme, Jobs Support Scheme, hence is not cost effective to digitise them.

Q16. My email notifications are sent to my spam/ junk mailbox. What should I do to resolve this?

Please ensure that emails from IRAS are not marked as spam/ junk. This can be done by adjusting your email settings by adding ‘[email protected]’ to your address book or safe sender list.

Q17. I have received an e-Notification informing me that my notice is ready for viewing. How can I tell if it is a legitimate one from IRAS?

For SMS notifications, the sender will appear as ‘IRAS’. For email notifications, the email address is ‘[email protected]’, and the sender will appear as ‘IRAS Notification (IRAS)’. For more information on how to recognise scams and how to report one, please visit IRAS’ Advisory on Scam & Fraudulent Activities.

Q18. Will IRAS inform me if the e-Notification is undelivered (e.g. if my mailbox is full)?

Yes. IRAS will send a paper notice to inform you of the failed delivery to the particular mobile number/ email address.. You will also be informed to view the notice(s) on myTax Portal and to update your mobile number/ email address if necessary.

For Companies/ Businesses/ Tax Agents

Q1. What does it mean for IRAS’ notices to be digitised?

Most IRAS notices (including the Notice of Assessment and query letters) have been digitised, with paper notices minimised. With digitised notices, you can view your/ your client’s notices via myTax Portal any time! 

If you have subscribed to email notifications via the ‘Update Notice Preferences’ digital service, you will get to enjoy timely email notifications when your company’s/ business’/ your client’s notices are ready for viewing on myTax Portal, and paper notices will not be sent.

Q2. What e-Notifications can I subscribe to?

You can subscribe to receive email notifications when your/ your client’s notices are ready for viewing via the ‘Update Notice Preferences’ digital service.

For tax agents who prefer to receive email notifications on behalf of your client’s notices, you have to include your email address under your client’s ‘Update Notice Preferences’ digital service. 

Q3. Who can update the recipients of email notifications for the company/ business?

Only Corppass-authorised ‘Approvers’ for IRAS’ digital services will be able to update the company’s/ business’ notification preferences for tax type(s) they have been authorised for. For example, if a personnel has been authorised as an 'Approver' to handle only corporate tax on behalf of the company, he will only be able to update the recipients of email notifications for the corporate tax type.

Q4. Can I call IRAS to update the recipients of email notifications for the company/ business?

For security reasons, IRAS does not accept requests to update the email addresses of the recipients over the general enquiry channels. The Corppass-authorised ‘Approvers’ for IRAS’ digital services have to update the company’s/ business’ notification preference on myTax Portal instead. Please refer to the Update Notice Preferences user guide for the step-by-step instructions on how to do so.

Q5. How can the company/ business authorise me in Corppass to update the recipients of email notifications and/or to view the company’s/ business’ notices on myTax Portal?

The company’s/business’ Corpass Admin has to perform the authorisation for the relevant digital services on myTax Portal  via the Corppass website.

Q6. Should I contact IRAS to check if I have updated my notification preferences/ email addresses correctly?

You can view the company’s/ business’ notice preferences under the ‘Update Notice Preferences’ digital service. Alternatively, you can retrieve the ‘Acknowledgement of Notification Preferences’ under the ‘Notices/ Letters’ digital service if the updates have been successful.

Q7. After successful subscription to email notifications, when will my company’s/business’ new preferences take effect?

Changes to your company’s/ business’/ your client’s notification preference will take effect within 7 days.

Q8. Can I request for email notifications to be sent to more than one party/ email address?

Yes. Corppass-authorised ‘Approvers’ of the company/ business can update up to four email recipients per tax type in the ‘Update Notice Preferences’ digital service.

Q9. Which email address(es) should I update with to receive email notifications?

You are encouraged to update the email addresses of personnel who are authorised on Corppass for the relevant tax type, as only these personnel will be able to log in to myTax Portal to view and/or follow up on the relevant digital notices. You may also consider to:

-include your tax agent’s email address as one of the four addresses for receiving email notifications, or

-create a corporate group email account to receive email notifications from IRAS. This way, more employees can potentially receive email notifications, if some employees are out of office. 

Q10. Will I continue to receive paper notices if I have subscribed to email notifications?

You will not receive paper notices once you are subscribed to email notifications. However, in some circumstances, we may still send paper notices to your registered office.

The subscription to email notifications and ceasing of most paper notices will take effect from May 2021.

Q11. Will I be able to view my past notices online prior to my subscription to email notifications?

Yes, you will be able to view your past notices of up to 3 back years in the ‘Notices/ Letters’ digital service. You are also encouraged to download and retain the PDF versions of your digital notices from myTax Portal.

Some notices that were not digitised prior to May 2021 may not be available. 

Q12. I do not want to receive email notifications informing me that my/ my client’s notice is ready for viewing. How can I revert to paper notices?

We encourage you to try out the convenience of email notifications. If you still prefer to receive paper notices, you can update your notification preferences via the ‘Update Notice Preferences’ digital service. Thereafter, you will no longer receive email notifications informing you that your notice is ready for viewing on myTax Portal.

Q13. Can I still access a digital copy of my notice(s) if I have reverted to paper notices?

Yes. You may access a digital copy of most notice(s) in the ‘Notices/ Letters’ digital service but you will not receive email notifications to inform you that they are ready for viewing.

Q14. I did not subscribe to email notifications. Why am I receiving them?

For your convenience, IRAS pre-fills email addresses where available, in the ‘Update Notice Preferences' digital service. From May 2021, you will automatically receive email notifications when your/ your client’s notices are ready for viewing, and paper notices will not be sent.

IRAS will notify companies/ businesses of our intention to communicate with them digitally. A copy of this notice can also be viewed via the 'Notices/ Letters' digital service. In first half of 2021, IRAS had sent this notice to all companies/ businesses, and will continue to do so for the newly incorporated companies (“NIC”) and newly registered entities (“NRE”).

Separately, IRAS also sends ad-hoc notifications, where appropriate, to help taxpayers fulfil their tax obligations more easily e.g. educate or remind taxpayers to file or pay. 

Q15. I have subscribed to email notifications but am still receiving paper notices. Why?

Although you are subscribed to e-Notifications, you may continue to receive paper notices as: 

-The transition to digitised notices will be done in phases till mid-2021.

-Some notices will not be digitised due to legislative reasons (e.g. the relevant Tax Act requires service of the notice to be in paper format) or business reasons (e.g. if they relate to sunset soon-to-end schemes such as the Productivity and Innovation Credit Scheme, Jobs Support Scheme, hence is not cost effective to digitise them). However, we are continually reviewing and expanding the scope of digitised notices.

-The email address(es) in the ‘Update Notice Preferences’ digital service may be incorrect or out-dated. You may verify or update them accordingly.

Q16. Can I subscribe to receive both paper notices and email notifications?

No. Let’s play our part to save the planet! We encourage all our taxpayers to reduce the use of paper.

Q17. Who can view the company’s/ business’ notices on myTax Portal?

Only Corppass-authorised personnel for IRAS’ digital services can view the company’s/ business’ notices for the tax type(s) which they have been authorised for.

For example, if a personnel, including a tax agent, has only been authorised for the company’s ‘Corporate Tax (Filing and Applications)’ digital service on Corppass, he can view the company’s notices for the corporate tax type and not GST or property tax notices.

Q18. IRAS’ notices look different. How can I verify the authenticity of these notices?

You’ve got sharp eyes! To provide you with a better user experience, IRAS has revamped our notices so that they carry a fresh new look and adopt a consistent layout. To verify the authenticity of IRAS’ notices, we encourage you to log in to myTax Portal using your Singpass/Corppass, and view your notice(s) in the ‘Notices/ Letters’ digital service.

Also, be extra careful when you receive unsolicited notices or letters requesting that you provide confidential or personal information (e.g. credit card or banking details). For more information on how to recognise scams and how to report one, please visit IRAS’ Advisory on Scam & Fraudulent Activities.

Q19. Why are some of my paper notices printed in colour, while others are in black and white?

IRAS has redesigned our notices for a better read. Aside from simplifying the notice layout for a cleaner look, we have also made use of colour for easier readability (e.g. highlight key information). Hence, printed and digital notices will be in colour by default. However, there are a few notices that may be printed in black and white due to the printer used.    

Q20. What are some notices that will not be digitised?

Some notices will not be digitised due to:
-Legislative reasons, e.g. the relevant Tax Act requires service of the notice to be in paper format.
-Business reasons, e.g., if they relate to sunset schemes such as the Productivity and Innovation Credit Scheme, Jobs Support Scheme, hence is not cost effective to digitise them.

Q21. My email notifications are sent to my spam/ junk mailbox. What should I do to resolve this?

Please ensure that emails from IRAS are not marked as spam/ junk. This can be done by adjusting your email settings by adding ‘[email protected]’ to your address book or safe sender list.

Q22. I have received an email notification informing me that my/ my client’s notice is ready for viewing. How can I tell if it is a legitimate one from IRAS?

For email notifications, the email address is ‘[email protected]’, and the sender will appear as ‘IRAS Notification (IRAS)’. For more information on how to recognise scams and how to report one, please visit IRAS’ Advisory on Scam & Fraudulent Activities.

Q23. Will IRAS inform the company/ business if the email notification is undelivered (e.g. if the recipient’s mailbox is full)?

Yes. IRAS will send a paper notice to inform the company/ business of the failed delivery to the particular  email address.. The company/ business will also be informed to view the notice(s) on myTax Portal and to update the email address if necessary.