Returned Goods

Documents to issue when you replace or give a refund for returned goods.

Replacement of Returned Goods

You (the supplier) may replace goods returned by your customer with goods of similar, lower or higher value.

  1. Replacement with Similar Goods

    When you replace the returned goods with similar goods, you may either:
    1. issue a credit note to 'cancel' a tax invoice issued previously (if any) and reissue a new tax invoice for the replaced goods; or
    2. retain the original tax invoice  provided the goods are replaced for free.
  2. Replacement with Goods of Lower Value

    When you replace the returned goods with goods of a lower value than the original, you may issue a credit note for the price difference and the corresponding GST.
  3. Replacement with Goods of Higher Value

    When you replace the returned goods with goods of a higher value, you may issue an additional tax invoice for the price difference and the corresponding GST.

    This additional tax invoice must make reference to the original tax invoice issued.           
                                        
    For the information to include on your credit notes and tax invoices, please refer to Invoicing customers.

Refund for Returned Goods

You may have a return goods policy where you will refund the selling price and GST for the return of defective goods.

You should issue a credit note to your customer for the returned goods. The credit note must make reference to the original tax invoice issued.

For the information to include on your credit note, please refer to Invoicing customers - credit note.

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