Need help in using myTax Portal? Browse the myTax Portal Technical FAQ.

From 11 Apr 2021, you will be required to log in to government digital services for businesses (G2B) using Singpass instead of Corppass. For more information, visit  Corppass website.

Name of e-ServiceDescriptionInformation NeededEstimated Submission and/or Processing TimeGuides/ FAQ

  myTax Mail

A secure email system for you to correspond with IRAS on your employees' confidential tax matters.

  1. Your organisation's Unique Entity Number (UEN)/Entity ID
  2. Your Singpass
  3. Enquiry details
  4. Supporting attachments (if applicable)
  • Supported File Type: PDF
  • Maximum File Size: 2.00 MB

Submission
10 minutes

Processing
We will reply to you within 5 working days. If we need more time, we will inform you.

  • FAQ (104 KB, PDF)
Tax Clearance -
File Form IR21

For employers to e-File Form IR21 online. Authorised company staff and tax agents can log in to myTax Portal on behalf of the organisation/client using Singpass to access this e-Service. 

Note:

i. There are certain scenarios where tax clearance is not required. Find out more about the exceptions.

ii. Employers who are uncertain on the exceptions can also make use of this e-Service. An online notification will be displayed upfront at the point of e-Filing if tax clearance is not required. Employers can then print the notification for their record.

  1. Your organisation's Unique Entity Number (UEN)/Entity ID
  2. Your Singpass
  3. Your client's tax reference number (For tax agents only)
  4. Your employees' information
    • Employment Records
    • Particulars of spouse & children (if employee is married)
    • Income Information

Submission
10 minutes

Processing
Generally, 80% of e-Filed Form IR21 will be processed within 7 working days. Processing of tax clearance may take longer if the information given in Form IR21 is incomplete or when IRAS needs to seek clarification on the employment details submitted.

Authorised company staff and tax agents may check the processing status and view the Clearance Directive online.

Tax Clearance -
View Form IR21 Records

For authorised company staff and tax agents to:
i. view submitted Form IR21 and its processing status;
ii. edit the draft Form IR21;
iii. submit the completed Form IR21; and
iv. amend the Form IR21 details provided in the previous filing.

  1. Your organisation's Unique Entity Number (UEN)/Entity ID
  2. Your Singpass
  3. Your client's tax reference number (For tax agents only)
N.A.


Tax Clearance -
View Tax Clearance Notices/Letters   This e-service is mobile optimised

For authorised company staff and tax agents to view:


i. acknowledgments of e-Filed Form IR21; and
ii. Clearance Directives.

 

  1. Your organisation's Unique Entity Number (UEN)/Entity ID
  2. Your Singpass
  3. Your client's tax reference number (For tax agents only)

You can view the Clearance Directive via myTaxPortal three working days from the date Form IR21 is processed.

Submit Employment Income Records

For employers in the Auto-Inclusion Scheme (AIS)

Prepare and submit your employees' employment income information using AIS software (Submit Employment Income Records at myTax Portal (Online Application)/ Offline Application) or your payroll software (Validation and Submission Application).

Find out more about the Auto-Inclusion Scheme (AIS) for Employment income .

  1. Your UEN/ Entity ID
  2. Your Singpass
  3. Your employees' Employment Income Information
  4. Data file for employment income:

    - Supported File Type: .iras (for Validation and Submission Application/ Offline Application)

    - Maximum File Size: Up to 200 records per submission (for Submit Employment Income Records at myTax Portal or 10.00 MB (for Validation and Submission Application/ Offline Application)

Submission

Submit Employment Income Records at myTax Portal:
30 minutes (to prepare and submit 20 employee records)

Validation and Submission Application/ Offline Application:
10 minutes

Processing
The employment income information submitted by the employer will be processed within 5 working days.

Register for AIS Register your organisation for the Auto-Inclusion Scheme (AIS) for Employment Income.

For employers without an existing Approver / Preparer role with IRAS' digital service, log in via ‘Personal Tax matters'

  1. Your Tax Reference umber (e.g. NRIC/FIN)
  2. Your Singpass

For employers with an existing Approver / Preparer role with IRAS' digital service, log in via ‘Business Tax Matters'

  1. Your UEN/ Entity ID
  2. Your Singpass

For tax agent with an existing Approver / Preparer role with IRAS' digital service, log in via ‘Business Client'

  1. Your tax agent firm's UEN/ Entity ID
  2. Your Singpass
  3. Your client's UEN/ Entity ID

Submission
3-5 minutes

Processing
Your registration will be processed immediately.

-

Search AIS OrganisationCheck if your organisation is in the Auto-Inclusion Scheme (AIS) for Employment Income and the status of the file submission.
  1. Your UEN or Organisation Name
N.A.-
Wage Credit Scheme – Eligibility Search This e-Service allows you to view if you are eligible for the WCS Payout, based on the UEN or NRIC number that you have registered with CPFB in making CPF contributions to your employees.
  1. Your organisation's Unique Entity Number (UEN)/Entity ID
N.A.-
Wage Credit Scheme – Breakdown Request This e-Service allows employers to request for records of the WCS Payout breakdown by the qualifying employees.

Processing fees may apply depending on the number of employee records.

  1. Your organisation's Unique Entity Number (UEN)/Entity ID
  2. Contact Person
  3. Contact Number
  4. Email Address
  5. Job Title

Submission
3-5 minutes

Processing
Ten working days

If the company has 100 and below qualifying employees, the records will be mailed to the business's registered address by ordinary mail.

If the company has more than 100 qualifying employees, the records will be provided to you via myTax Mail at myTax Portal within ten working days from the date of receipt of payment.