On this page:

Questions

  1. Why can't I see the "Employers" tab when I login to myTax Portal?
  2. The printout for the IR8A form did not fit into one page and/ or there are some texts appearing in the header/ footer of my printouts. What can I do?
  3. What should I do if I have followed the steps given in the answers to the questions above but still experience page errors?

Answers

1) Why can't I see the "Employers" tab when I login to myTax Portal?

This is because you have either:

  • logged in to your personal income tax matter at myTax Portal login page using only your Singpass or
  • you have not been authorised to use the Submission of Employment Income Records digital service. Please refer to the user guide to complete authorisation (PDF, 774KB) for details.

2) The printout for the IR8A form did not fit into one page and/ or there are some texts appearing in the header/ footer of my printouts. What can I do?

Customised browser settings may cause some users to encounter issues with printing IR8A forms and appendices when using Submit Employment Income Records at myTax Portal (online application). Please refer to our Guide to Fit an IR8A Form or Appendix Printout into One Page (PDF, 1.31MB).

3) What should I do if I have followed the steps given in the answers to the questions above but still experience errors?

Email the following details to [email protected]:

  1. Date and time you encountered problems;
  2. The operating system you are using (e.g. Microsoft Windows 10, macOS High Sierra, etc.)
  3. The browser type and version number (e.g. Internet Explorer 11, Google Chrome Version 61.0.3163.100, etc.)
  4. The error messages you encountered, or screenshot of the errors encountered (if available)

Alternatively, you may contact us on 1800 356 8015, from 8am to 5 pm, from Mon to Fri (excluding Public Holidays) for assistance.