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Helpline Operating Hours

Mondays to Fridays: 8 am to 5 pm for all enquiries
Saturdays, Sundays and Public Holidays : Closed 


24 Hour Toll-Free Automated Helpline

Integrated phone services are 24-hour toll-free automated answering services. Simply dial the number listed in our Integrated Phone Services for the services that you require and follow the instructions for self-help.

There are step-by-step instructions to guide you.

For Overseas Callers

When dialling numbers beginning with "1800", please replace "1800" with our country code "65", followed by "6" and the number you wish to call.

  • E.g. instead of 1800 XXX XXXX, dial 65 6XXX XXXX.

Helplines

If you need to speak to a Tax Officer, please call the relevant helpline numbers:

Individual Income Tax & Property Tax

MediShield Life Premium

Productivity and Innovation Credit

Corporate Income Tax/ Employer-related Matters

GST

Appraiser's Licence & House Numbers

Other Taxes

e-Services (myTax Portal/ e-Submission of Employment Income, Donations/Commission)

Late Payment/ Non-Filing/ Tax Evasion

General Matters

Quality Service Manager (QSM)


From 3 Sep 2018, customers who wish to enquire on business registration and business advisory matters, please call the relevant helpline numbers:

ACRA Helpdesk: 6248 6028

Enterprise Infoline: 6898 1800

CorpPass Helpdesk: 6643 0577 


Individual Income Tax and Property Tax


You can find the answers to some frequently asked questions below:

 

    Visit Tax Season 2018 - About Your Tax Bill to find out more.

    If you wish to visit us, please make an appointment at least 2 working days in advance for shorter wait time. Walk-in without appointment may have to wait for more than 2 hours.

    Helpline Fax
    Salaried Employee

    1800 356 8300 ^ 

    Chat with us online


    N.A.*
    Self-Employed/Partnership
    Tax Clearance
    Property Tax

    ^Our peak hours are from 10am to 2.30pm and we receive more calls on Monday & the day after public holidays. Phone lines may be less busy before 10.00am and after 2.30pm.

    * Due to low usage, facsimile services will no longer be available.

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    MediShield Life (MSHL) Premium

    Frequently Asked Questions


    Visit our  MSHL webpages to find out more.

    Can't seem to find your answer from our website or e-Services? Call us!


    Helplines
    Late Payment of MediShield Life Premium
    (+65) 6351 4511

     

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    Productivity and Innovation Credit Scheme

    Frequently Asked Questions  

    Visit our PIC webpages to find out more.

    For your convenience, you can check your application status at "View PIC Cash Payout Application Status" and "View PIC Scheme Notices" via mytax.iras.gov.sg.

    1. Authorise yourself (Director), your employees or your tax agents, for a list of e-Services in CorpPass. First time using our e-Services? Check out our simple step-by-step guides!
    2. Log in to mytax.iras.gov.sg.
    3. View PIC Cash Payout Application Status and PIC Scheme Notices.

    Can't seem to find an answer from our website or e-Services? Call us!
    Phone lines may be less busy from 8.30am to 10.30am


    Helplines
    myTax Portal (Log-in enquiries) 1800 356 8015
    PIC Matters for Companies (e.g. private limited company) 1800 356 8622 ^
    PIC Matters for Self-Employed/ Partnership (e.g. Sole-Proprietorship/ Partnership) (+65) 6351 3534

    ^ Expect a waiting time of 15 minutes or longer, if you call the Corporate Tax Helpline from Oct to Dec (our peak period).

    * Due to low usage, facsimile services will no longer be available.

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    Corporate Income Tax/ Employer-related Matters

    Changes to the Corporate Income Tax (CIT) rebate for YAs 2018 and 2019 were announced in Budget 2018. IRAS has revised the tax assessments of companies that filed their YAs 2018 and 2019 Estimated Chargeable Income (ECI) and received Notices of Assessment (NOAs) that did not take into account the CIT rebate changes. The revised NOAs and refunds for the excess tax paid were sent to affected companies in April 2018. For companies paying the tax on ECI by instalments, revised instalment plans had been issued together with the revised NOAs.

    Companies may also view their revised NOAs at mytax.iras.gov.sg.

    Get instant answers from our popular FAQs!  

    You can also get immediate answers from Ask Jamie by entering your questions into the Ask Jamie pop-up dialogue at the Corporate Tax webpages. 

     
    Phone lines may be less busy from 8.30am to 10.30am.


    Helplines Fax
    myTax Portal (Log-in enquiries) 1800 356 8015 N.A
     e-Submission of Employment Income (Technical Enquiries / Auto-Inclusion Scheme (AIS))
     N.A.*
     Employees' Remuneration (e.g. Form IR8A) 1800 356 8300  N.A.*

    Wage Credit Scheme (WCS)

    The government has disbursed payouts under the Wage Credit Scheme (WCS) to eligible companies. Companies with existing GIRO arrangements for Income Tax/ GST purposes will receive the payout automatically in the same bank account. Otherwise, companies will receive the payout in cheque.

    1800 352 4727 N.A.*
    Late Filing or Failure to File Form C-S/ C
    Late Payment or Non-Payment of Taxes
    (+65) 6356 7012 N.A.*

    Estimated Chargeable Income (ECI)/
    Filing of Form C-S/ C


    The e-Filing due date of the YA 2018 Income Tax Return (Form C-S/ C) for companies is 15 Dec 2018. For filing matters relating to sole-proprietorships and partnerships, please refer to Individual Income Tax and Property Tax.


    1800 356 8622
    N.A.*

    Payment Matters

    e-Filing of Withholding Tax
    (+65) 6356 7012 N.A.*
    Tax Clearance for Foreign Employees 1800 356 8300 N.A.*

    * Due to low usage, facsimile services will no longer be available.

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    Withholding Tax
    Helplines Fax
    Withholding Tax on Foreign Professionals / Directors 1800 356 8300
    N.A.*

    Withholding Tax on Non-Resident Companies

    1800 356 8622

    Filing of Withholding Tax Forms / Confirmation of Payment / Enforcement of Section 45 Withholding Tax (+65) 6356 7012

    * Due to low usage, facsimile services will no longer be available.

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    GST

    Helplines Fax
    Goods & Services Tax 1800 356 8633
    (+65) 6351 3553
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    Appraiser's Licence & House Numbers

    Helplines Fax
    Appraiser's Licence (+65) 6351 2465
    N.A*
    House Numbers (+65) 6351 2464/ 2442

    * Due to low usage, facsimile services will no longer be available.

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    Other Taxes

    Helplines Fax
    Stamp Duties

    1800 460 4923

    N.A.*
    Clubs & Associations Income Tax (+65) 6351 3352 / 3882 / 3883
    Estate Duty (+65) 6351 3169
    Private Lotteries Duty, Betting and Sweepstake Duties (+65) 6351 3341
    Trust Income Tax (+65) 6351 3363 / 6351 3360

    * Due to low usage, facsimile services will no longer be available.

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    e-Services (myTax Portal)

    Helplines
    myTax Portal (Log-in enquiries) 
    1800 356 8015


    e-Services (e-Submission of Employment Income, Donations/Commission)

    Helplines Fax
    e-Submission of Employment Income, Donations / Commission
    (Technical enquiries)

    N.A*

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    Late Payment/ Non-Filing/ Tax Evasion

    Helplines Fax
    Late/Non-Payment Penalties

    Payment Compliance Helpline for Individual Income Tax, Goods and Services Tax, Corporate Income Tax, Tax Clearance/Employer Deduction Schedule/ Employer Clearance, and Property Tax

    (+65) 6356 7012 N.A.*
    Enforcement Helpline Club & Association (+65) 6351 2775
               
    (+65) 6351 4364
    Trust (+65) 6351 2833
    N.A.*
    Estate Duty (+65) 6351 2868 N.A.*
    Non-Filing Penalties Filing Compliance Helpline for Letter of Composition/Summons/Warrant of Arrest (+65) 6356 7012 N.A.*
    Tax Evasion Investigation & Forensics (+65) 6351 3258
    (+65) 6351 3259
    (+65) 6351 3250
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    General Matters

    Helplines Fax
    Main Line (+65) 6356 8233
    (+65) 6351 2131
    Career Opportunities (+65) 6351 3024/ 3060 
    (+65) 6351 2131
    Media & Public Relations (+65) 6351 2076
    (+65) 6351 4363
    Booking of facilities (+65) 6351 2145
    (+65) 6351 2131
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    Quality Service Manager (QSM)

    Helplines Fax
    Quality Service Manager 1800 356 8225
    (+65) 6351 4427

    In line with our efforts to continuously improve our helpline services, conversations over the helpline will be recorded for our quality monitoring and coaching purposes.

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