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Chat with us online to get quick answers for a shorter wait time.

Operating hours:

  • 8.00am to 5.00pm for Mondays to Fridays (except Public Holidays)
  • 8:00am to 1:00pm for Eve of Christmas, New Year and Chinese New Year



Call us

Helpline operating hours:

  • Mondays to Fridays: 8 am to 5 pm (Avoid peak hours from 11.30am to 2pm)
  • Saturdays, Sundays, and Public Holidays: Closed
  • Eve of Christmas, New Year and Chinese New Year: 8am to 1pm
To continuously improve our taxpayer experience, calls may be recorded for our quality monitoring and coaching purposes.

Kindly note that mobile calls to 1800 service lines incur airtime charges. Calls are free of charge only from regular land lines.

Matters on schemes

Contact number

MediShield Life Premium

(+65) 6356 7012 for late payment matters

Enterprise Innovation Scheme (EIS)

For companies

1800 356 8622 for local calls
(+65) 6356 8622 from overseas

For sole-proprietorships and partnerships

(+65) 6351 3375

Progressive Wage Credit Scheme (PWCS)

(+65) 6351 3390

Jobs Growth Incentive (JGI)

(+65) 6351 3566


Senior Employment Credit (SEC)

CPF Transition Offset Scheme (CTO)

Enabling Employment Credit (EEC)

(+65) 6351 3288

Uplifting Employment Credit (UEC)

(+65) 6351 3299

Send an enquiry

For added security, email your case-specific enquiries via myTax Mail on myTax Portal using your Singpass, Singpass Foreign User Account (SFA) or Corppass.

If you do not have Singpass, SFA or Corppass, email your general scheme enquiries using these online forms: