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Helpline Operating Hours

Mondays to Fridays: 8 am to 5 pm for all enquiries
Saturdays, Sundays and Public Holidays : Closed 


24 Hour Toll-Free Automated Helpline

Integrated phone services are 24-hour toll-free automated answering services. Simply dial the number listed in our Integrated Phone Services for the services that you require and follow the instructions for self-help.

There are step-by-step instructions to guide you.

For Overseas Callers

When dialling numbers beginning with "1800", please replace "1800" with our country code "65", followed by "6" and the number you wish to call.

  • E.g. instead of 1800 XXX XXXX, dial 65 6XXX XXXX.

Helplines

If you need to speak to a Tax Officer, please call the relevant helpline numbers:

Individual Income Tax & Property Tax

MediShield Life Premium

Productivity and Innovation Credit

Corporate Income Tax/ Employer-related Matters

GST

Appraiser's Licence & House Numbers

Other Taxes

e-Services (myTax Portal/ e-Submission of Employment Income, Donations/Commission)

Enforcement-related Matters

Tax Evasion

General Matters

Quality Service Manager (QSM)


From 3 Sep 2018, customers who wish to enquire on business registration and business advisory matters, please call the relevant helpline numbers:

ACRA Helpdesk: 6248 6028

Enterprise Infoline: 6898 1800

CorpPass Helpdesk: 6643 0577 


Individual Income Tax and Property Tax


You can find the answers to some frequently asked questions below:

 

    Visit 2019 Property Tax Bill to find out more.

    If you wish to visit us, please make an appointment at least 2 working days in advance for shorter wait time. Walk-in without appointment may have to wait for more than 2 hours.

    Helpline Fax
    Salaried Employee

    1800 356 8300 ^ 

    Chat with us online


    N.A.*
    Self-Employed/Partnership
    Tax Clearance
    Property Tax

    ^Our peak hours are from 10am to 2.30pm and we receive more calls on Monday & the day after public holidays. Phone lines may be less busy before 10.00am and after 2.30pm.

    * Due to low usage, facsimile services will no longer be available.

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    MediShield Life (MSHL) Premium

    Frequently Asked Questions


    Visit our  MSHL webpages to find out more.

    Can't seem to find your answer from our website or e-Services? Call us!


    Helplines
    Late Payment of MediShield Life Premium
    (+65) 6356 7012 

     

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    Productivity and Innovation Credit Scheme

    Frequently Asked Questions  

    Visit our PIC webpages to find out more.

    For your convenience, you can check your application status/ outcome via the "View PIC Cash Payout Application Status" and "View PIC Scheme Notices" e-Services at mytax.iras.gov.sg.

    1. Authorise yourself (Director), your employees or your tax agents, for "PIC Cash Payout" in CorpPass to access PIC e-Services. First time using our e-Services? Check out our simple step-by-step guides!
    2. Log on to mytax.iras.gov.sg.
    3. View PIC Cash Payout Application Status and PIC Scheme Notices.

    Can't seem to find an answer from our website or e-Services? Call us!
    Phone lines may be less busy from 8.30am to 10.30am


    Helplines
    myTax Portal (Log-in enquiries) 1800 356 8015
    PIC Matters for Companies (e.g. private limited company) 1800 356 8622 ^
    PIC Matters for Self-Employed/ Partnership (e.g. Sole-Proprietorship/ Partnership) (+65) 6351 3534

    ^ Expect a waiting time of 15 minutes or longer, if you call the Corporate Tax Helpline from Oct to Dec (our peak period).

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    Corporate Income Tax/ Employer-related Matters

    The due date for e-Filing of Corporate Income Tax Return (Form C-S/ C) for Year of Assessment 2018 is 15 Dec 2018.

    Before you can e-File the Form C-S/ C at mytax.iras.gov.sg, you need to be granted with either:
    • "Access to all e-Services" in CorpPass; or
    • "Approver" role for the "Corporate Tax (Filing and Applications)" e-Service in CorpPass.

    For assistance on CorpPass setup, please refer to the following for guidance.

    For Companies
    - CorpPass Step-by-Step Guide for Companies
    - Frequently Asked Questions (FAQs) on CorpPass for Companies
    - Guide on How to Log In to myTax Portal Using CorpPass New

    Applicable to a company director who is e-Filing for the company New
    - CorpPass Simplified Guide for Companies

    For Tax Agents
    - CorpPass Step-by-Step Guide for Tax Agents
    - FAQs on CorpPass for Tax Agents

    For Foreign Entities
    - CorpPass Step-by-Step Guide for Foreign Entities

    Login/ e-Filing Issues Encountered at myTax Portal New
    Please click HERE for a list of common login/ e-Filing issues encountered at myTax Portal.

    Please visit Corporate Tax Filing Season 2018 for more filing tips.

    Get instant answers from our popular FAQs!  

    You can also get immediate answers from Ask Jamie by entering your questions into the Ask Jamie pop-up dialogue at the Corporate Tax webpages. 

    Please visit Corporate Tax Filing Season 2018 for filing tips.  
    Phone lines may be less busy from 8.30am to 10.30am. Expect a waiting time of 15 minutes or longer if you call the Corporate Tax Helpline from Oct to Dec (our peak period). 


    Helplines
    myTax Portal (Log-in enquiries) 1800 356 8015
    e-Submission of Employment Income (Technical Enquiries / Auto-Inclusion Scheme (AIS))
    Employees' Remuneration (e.g. Form IR8A) 1800 356 8300
    Wage Credit Scheme (WCS) 1800 352 4727
    Late Filing or Failure to File Form C-S/ C
    Late Payment or Non-Payment of Taxes
    (+65) 6356 7012

    Estimated Chargeable Income (ECI)/
    Filing of Form C-S/ C 

    1800 356 8622

    Payment Matters

    e-Filing of Withholding Tax
    (+65) 6356 7012
    Tax Clearance for Foreign Employees 1800 356 8300


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    Withholding Tax
    Helplines Fax
    Withholding Tax on Foreign Professionals / Directors 1800 356 8300
    N.A.*

    Withholding Tax on Non-Resident Companies

    1800 356 8622

    Filing of Withholding Tax Forms / Confirmation of Payment / Enforcement of Section 45 Withholding Tax (+65) 6356 7012

    * Due to low usage, facsimile services will no longer be available.

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    GST

    Helplines Fax
    Goods & Services Tax 1800 356 8633
    (+65) 6351 3553
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    Appraiser's Licence & House Numbers

    Helplines Fax
    Appraiser's Licence (+65) 6351 2465
    N.A*
    House Numbers (+65) 6351 2464/ 2442

    * Due to low usage, facsimile services will no longer be available.

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    Other Taxes

    Helplines Fax
    Stamp Duties

    1800 460 4923

    N.A.*
    Clubs & Associations Income Tax (+65) 6351 3352 / 3882 / 3883
    Estate Duty (+65) 6351 3169
    Private Lotteries Duty, Betting and Sweepstake Duties (+65) 6351 3341
    Trust Income Tax (+65) 6351 3363 / 6351 3360

    * Due to low usage, facsimile services will no longer be available.

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    e-Services (myTax Portal)

    Helplines
    myTax Portal (Log-in enquiries) 
    1800 356 8015


    e-Services (e-Submission of Employment Income, Donations/Commission)

    Helplines Fax
    e-Submission of Employment Income, Donations / Commission
    (Technical enquiries)

    N.A*

    back to top * Due to low usage, facsimile services will no longer be available.


    Enforcement-related Matters

     Description  Helplines  Fax

    Late or Non-filing of Tax Returns / Late or Non-payment of Tax relating to:

    (+65) 6356 7012   N.A.*  
     (+65) 6351 2775  (+65) 6351 4364
     (+65) 6351 2833  N.A.*
    (+65) 6351 2868  N.A.*

    back to top * Due to low usage, facsimile services will no longer be available.


    Tax Evasion

    Description  Contact Number  Fax
     Reporting of Tax Evasion Complaints (+65) 6351 3258 / 3259
     (+65) 6351 3250


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    General Matters

    Helplines Fax
    Main Line (+65) 6356 8233
    (+65) 6351 2131
    Career Opportunities (+65) 6351 3024/ 3060 
    (+65) 6351 2131
    Media & Public Relations (+65) 6351 2076
    (+65) 6351 4363
    Booking of facilities (+65) 6351 2145
    (+65) 6351 2131
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    Quality Service Manager (QSM)

    Helplines Fax
    Quality Service Manager 1800 356 8225
    (+65) 6351 4427

    In line with our efforts to continuously improve our helpline services, conversations over the helpline will be recorded for our quality monitoring and coaching purposes.

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